Maria Deberardinis
Allentown
Summary
Dedicated sales professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
5
5
years of professional experience
Work History
Sales Floor Manager
Pacific Sunwear
06.2022 - 01.2024
- Assisted customers with clothing product selection through carefully curated questions.
- Developed strong and lasting rapport to improve customer service and retain valued clients.
- Demonstrated product and answered questions for prospective customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Facilitate online orders for shipping.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Established team priorities, maintained schedules and monitored performance.
Sales Associate
Pacific Sunwear
06.2021 - 06.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
Car Wash Attendant
The Car Wash On Broadway
06.2020 - 05.2021
- Greeted each customer and supplied service level options and pricing including promotional and membership information.
- Achieved customer satisfaction by providing high-quality professional service.
- Kept customer areas clean and tidy to maintain professional, hygienic standards.
- Greeted customers and assessed needs to recommend suitable car wash services.
- Utilized high-pressure washers to clean vehicles and equipment.
- performed opening and closing procedure.
Admissions Attendant
Dorney Park & Wildwater Kingdom Amusement Park
08.2018 - 08.2019
- Greeted guests and scanned tickets upon entry to venue.
- Refused admittance to persons without tickets or passes.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Managed multiple tasks simultaneously and completed all assigned duties each shift.
- Sold admission, processed payments, and issued tickets.
Education
High School Diploma -
Parkland High School
Allentown, PA06.2022
Skills
- Handling Complaints
- Retail Staff Management
- Merchandise Quality Assurance
- Product Assessments
- Superior Work Ethic
- Retail Industry Experience
- Customer Transactions
- Keyholder
- Very quick learner
Timeline
Sales Floor Manager
Pacific Sunwear
06.2022 - 01.2024
Sales Associate
Pacific Sunwear
06.2021 - 06.2022
Car Wash Attendant
The Car Wash On Broadway
06.2020 - 05.2021
Admissions Attendant
Dorney Park & Wildwater Kingdom Amusement Park
08.2018 - 08.2019
High School Diploma -
Parkland High School
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