Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maria Heiney

Allentown

Summary

Experienced with managing client interactions and providing exceptional customer service. Utilizes effective communication and problem-solving skills to address and resolve customer issues. Track record of maintaining high customer satisfaction through attentive service and thorough follow-up.

Overview

8
8
years of professional experience

Work History

BDC Service Representative

Vinart Dealership
03.2023 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving service inquiries.
  • Achieved high level of customer service by assisting customers and assessing needs.
  • Exceeded performance metrics consistently, contributing to overall team success in meeting monthly targets.
  • Assisted in resolving customer issues by competently responding to both internal and external customer requests.
  • Answered incoming customer calls to solve problems, enter orders and complete follow-up procedures.
  • Increased repeat business by building strong relationships with clients through exceptional customer service.
  • Utilized CRM software to efficiently track customer interactions, monitor progress on sales leads, and provide reports for management review.
  • Coordinated effectively with various departments within the dealership to facilitate seamless transactions between sales, finance, parts, and service teams.
  • Provided support to other BDC representatives during peak hours, maintaining high levels of productivity and customer satisfaction.
  • Collaborated with service technicians for timely updates on vehicle status, ensuring prompt communication with customers.
  • Developed strong business relationships to provide service and value beyond customer expectations.
  • Set up appointments with interested customers according to schedule availability.
  • Made average of [Number] outbound and inbound calls per day.
  • Documented customer interactions and transactions, maintaining accurate records of all dealings.
  • Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.

Correctional Officer

Lehigh County Jail
10.2022 - 02.2023
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Conducted routine and emergency head counts.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Received and accounted for personal possessions and determined inmate work assignments.

Security Officer

Allied Universal Security Services
09.2021 - 10.2022
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Patrolled and monitored premises in company vehicle, on bicycle and by foot.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Reviewed both security camera footage and live feeds to spot trespassers and criminal activity.
  • Permitted entry with escort for approved persons into secure locations.
  • Identified violators and escorted departing personnel to guard against theft of property.

Housekeeper

St Luke's Healthcare System
04.2021 - 09.2021
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Dusted picture frames and wall hangings with cloth.

Lost Pervention

Rite Aide Pharmacy
09.2017 - 04.2021
  • Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible and directing shoppers to safety.
  • Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
  • Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
  • Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
  • Headed safety and loss prevention programs by guiding staff.
  • Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.

Education

High School Diploma -

Louis E Dieruff High School
Allentown, PA
06.2014

Skills

  • Microsoft Office
  • Appointment setting
  • Problem-solving abilities
  • Inbound calls
  • Outbound and inbound calls
  • Strong multitasking
  • Call center experience
  • Appointment scheduling
  • Goal-oriented mindset
  • Follow-up calls
  • Positive attitude

Timeline

BDC Service Representative

Vinart Dealership
03.2023 - Current

Correctional Officer

Lehigh County Jail
10.2022 - 02.2023

Security Officer

Allied Universal Security Services
09.2021 - 10.2022

Housekeeper

St Luke's Healthcare System
04.2021 - 09.2021

Lost Pervention

Rite Aide Pharmacy
09.2017 - 04.2021

High School Diploma -

Louis E Dieruff High School

Similar Profiles

CREATE PROFILE
Maria Heiney