Maria Mancuso
Marcus Hook
Summary
Resourceful and motivated Assistant Business Manager with many years of strategic business leadership in small and mid-sized companies. Superb communicator with history of building business relationships that boost bottom line. Committed to delivering flexible and multi-faceted leadership and support that keeps strong companies running smoothly and boosts struggling companies.
Dynamic assistant business manager with a strong background in supervising operations and staff scheduling. Recognized for resolving customer service issues promptly and maintaining high standards of operational excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Business Manager
Victoria's Home Care
Swarthmore
09.2023 - Current
- Supported daily operations by coordinating schedules and staff assignments
- All aspects of customer Service
- Bi-weekly Payroll for 62 Employees
- Provided administrative support to senior management personnel.
- Identified areas of improvement within current systems and processes.
- Billing - Va ( Veterans Affairs) utilizing Optum, MCOs through HHAX, Cosa Options program
- Liaised with clients to address concerns and improve overall service satisfaction.
- Resolved customer service issues in a timely manner while maintaining professionalism.
- Prepared monthly financial reports summarizing revenue. Overtime and holiday reports.
- Monthly checks SAMS, LEIE, MEDI-CHECK
Staffing Scheduling Coordinator
Taylor Hospital
Ridley Park
09.2021 - Current
- Maintains active staffer staffing schedule of all employees in nursing services system wide
- Works in conjunction with Nurse Management and Nursing Supervision on equal distribution of Nursing staff, care hours
- Seek replacement personnel
- Maintain a thorough understanding of union contracts and regulations as it relates.
- Staffs appropriately per the pre approved staffing template
- Work to unsure appropriate utilization off staff
Administrator
Angel Companions of Delaware County
Ridley Park
12.2013 - 08.2022
- Maintained the daily operations
- Weekly Payroll and monthly reporting workman's compensation
- Overseeing department heads, weekly and quarterly meetings
- Customer service, answering phones, messages, call clients regularly
- Marketing
- Billing, creating invoices, accounts payable and receivable
- Writing and training department heads for policy and compliance
Education
Some college - Office Administration
Delaware County Community College
Media, PASkills
- Accounts Receivable
- Accounts Payable
- QuickBooks
- Payroll
- Office Management
- Bank Reconciliation
- Human Resources
- Management
- Auditing
- Microsoft Outlook
- Microsoft Excel
- Marketing
- Administrative Experience
- Microsoft Office
- Event Planning
- Supervising Experience
- Journal Entries
- Customer relationship management
- Data entry
Certification
- Emergency Medical Technician
- CPR/AED
Timeline
Assistant Business Manager
Victoria's Home Care
09.2023 - Current
Staffing Scheduling Coordinator
Taylor Hospital
09.2021 - Current
Administrator
Angel Companions of Delaware County
12.2013 - 08.2022
Some college - Office Administration
Delaware County Community College