Maria McMullen
Norristown
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
27
27
years of professional experience
Work History
Customer Service Admin Manager
Vector Security
01.2013 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Data Entry Supervisor
Vector Security
08.1997 - 01.2013
- Reduced data entry errors, ensuring thorough verification of entered information against source documents.
- Oversaw timely completion of projects by setting clear objectives, monitoring progress, and addressing any roadblocks or personnel issues.
- Improved data entry accuracy by implementing strict quality control measures and providing regular feedback to team members.
- Provided daily supervision, feedback and oversight to direct reports.
- Enhanced team productivity with thorough training on software, keyboard shortcuts, and best practices for data input.
- Conducted performance reviews of employee goals, objectives and performance expectations.
- Established an open-door policy to foster a positive work environment where team members felt comfortable discussing concerns or suggestions for process improvements.
Education
High School Diploma -
Norristown Area High School
Norristown, PA06.1984
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Staff Management
Accomplishments
- Supervised team of 4 staff members.
- Achieved Successful transitions on multiple acquisitions by utilizing organized planning and task assignment.
- Assisted with the Transition to MMB by working with the Lancaster office to input their WIP and overcome any issues.
- Assisted with converting the Wilkes-Barre Central Station to Vector policies and procedures.
- Revamped the East Central Station recruiting questions.
- Restructured the East Central station Phone monitoring criteria as needed.
- Monitored incident reports, reported errors and Employee report cards for areas of improvement and training as well as acknowledgement for excelling.
- Track trends in errors for potential retraining needs.
Timeline
Customer Service Admin Manager
Vector Security
01.2013 - Current
Data Entry Supervisor
Vector Security
08.1997 - 01.2013
High School Diploma -
Norristown Area High School
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