Maria Motika
Summit Hill
Summary
Dedicated human services worker with a proven track record of providing compassionate support to individuals in need. Facilitates access to essential services and community resources including housing, mental health, medical care, financial assistance, employment opportunities, and parenting education.
Overview
17
17
years of professional experience
Work History
Social Services Coordinator
Behavioral Health Associates
08.2023 - Current
- Lead and facilitate social-emotional learning groups for students, focusing on developing coping strategies and emotional regulation skills
- Conduct comprehensive Functional Behavior Assessments (FBAs) to identify triggers and patterns in student behavior
- Provide specialized social services support for students with IEP-mandated goals
- Implement evidence-based interventions to support student mental health and academic success
- Coordinate with teachers, administrators, and families to ensure comprehensive student support
- Manage crisis intervention and de-escalation situations as needed
- Facilitate conflict resolution between students and provide mediation services
- Connect students with community resources and external support services
- Maintain detailed documentation of student interactions and progress
- Provide case management services for at-risk students
- Served as an active member of the Student Assistance Program (SAP) team, collaborating with educators to identify and support at-risk students
Server
PJ Whelihan’s
08.2013 - 11.2022
- Responsible for taking customer orders, delivering food and beverages, and ensuring customer satisfaction.
- Dedicated to ensuring customer satisfaction by remaining accessible and friendly.
- Mastered point-of-service (POS) computer system for automated order taking.
- Followed procedures for safe food preparation, assembly, and presentation.
- Assisted management with inventory tracking.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Resolved complaints promptly and professionally.
- Processed payments and handled cash and credit transactions.
- Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders.
- Successfully multitasked while remaining professional and courteous in fast-paced environment.
- Frequently assisted colleagues during rush periods to foster / promote teamwork while providing exceptional service and guest dining experience.
- Ensured high guest check averages by suggesting and up-selling additional food and beverage items.
- Continually visited guest tables to promote inviting and attentive service. Maintained high standards of customer service during high-volume, fast-paced operations.
- Responsible for cleaning duties such as busing and resetting tables, stocking, sanitizing, sweeping floors, washing dishes.
- Responsible for reconciling daily cash transactions.
Blended Case Manager
Service Access & Management, Inc.
09.2019 - 04.2021
- Built relationships with individuals, families, and providers.
- Led teams to support the people served.
- Collaborated with individuals, families and providers to ensure people are living their best lives.
- Facilitated meetings and discussions.
- Advocated for individuals served.
- Practiced critical thinking and problem solving.
- Conducted regular contact with the individuals' team members, including but not limited to psychiatrists, therapists, doctors, schools, Children and Youth Services, law enforcement agencies as well as any other supports.
- Provided crisis intervention.
- Linked individuals to community resources and complete any necessary referrals for services.
- Assessed needs of the individual.
- Developed and updated Individualized Service Plans.
- Completed case notes in DAP format in a timely manner.
- Required to be on call to offer crisis intervention services after regular business hours, weekends, and holidays as needed.
- Completed lethality risk assessments and crisis safety plans for individuals and their families to utilize.
- Scheduled all individuals to be seen on a weekly basis and adjust schedules as needed to accommodate the needs of each individual.
- Maintained a case load of 20-30 individuals.
Family Support Unit Case Manager
The ReDCo Group
02.2018 - 06.2019
- Assessed the needs of individuals and families who had open cases with Children and Youth Services and who were referred to agency services.
- Trained and facilitated parents in the strengths and weaknesses of interactions in the family system to promote a strength-based approach to families.
- Trained and educated families in such areas as child care, housekeeping, budgeting, personal medicine skills, self-care practices, cleanliness, and cooking.
- Completed risk and safety assessments, supervised visitation paperwork, and parenting skill level assessments.
- Participated in multi-disciplinary approach to goal plan development.
- Documented client records in accordance with state and local regulations and program policies and procedures.
- Provided a variety of intervention strategies, based on assessment recommendations, which included family and group therapies and supervised visitation.
- Coordinated services within the mental health system and between all agencies involved with each assigned facility.
- Transported clients and families to and from appointments as needed.
- Completed bi-monthly reports on each family receiving case management services and completed court reports for local agencies as needed.
- Maintained a case load of 20-30 families.
- Abided by subpoenas for appearance/testimony in court proceedings regarding child custody as needed.
- Responsible for scheduling to meet with each client on a weekly basis with intensive cases being scheduled up to three times per week.
Assistant Teacher
Tamaqua Child Care Center
06.2008 - 03.2013
- Supervised children during lessons, playtime, meals, nap time, and outdoor activities.
- Assisted head teacher in implementing lesson plans.
- Kept records of daily activities including behavior of each child for parental review.
- Took on a leadership role in the absence of the head teacher.
- Assisted in multiple classrooms ranging from infant to school aged children.
Education
Bachelor of Science - Psychology/Clinical Counseling
University of Pennsylvania
12.2017
Associate of Science - Psychology
Lehigh Carbon Community College
05.2016
Master of Science - Human Services
Purdue University Global
West Lafayette, IN06.2025
Skills
- Resource Coordination
- Relationship Building
- Client Advocacy
- Conflict and Complaint Resolution
- Trauma informed care framework
- Crisis Intervention
- Risk assessments
- Emotional support
- Suicide prevention
- Multidisciplinary team collaboration
- Social skills training
- Child development expertise
Timeline
Social Services Coordinator
Behavioral Health Associates
08.2023 - Current
Blended Case Manager
Service Access & Management, Inc.
09.2019 - 04.2021
Family Support Unit Case Manager
The ReDCo Group
02.2018 - 06.2019
Server
PJ Whelihan’s
08.2013 - 11.2022
Assistant Teacher
Tamaqua Child Care Center
06.2008 - 03.2013
Associate of Science - Psychology
Lehigh Carbon Community College
Bachelor of Science - Psychology/Clinical Counseling
University of Pennsylvania
Master of Science - Human Services
Purdue University Global
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