Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maria Trotter

Philadelphia

Summary

Dynamic and dedicated professional with extensive experience at Oregon Diner, excelling in customer service and relationship building. Proven ability to enhance customer satisfaction through effective communication and problem resolution. Skilled in cash handling and maintaining accuracy, while demonstrating reliability and a strong work ethic in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Cashier

Oregon Diner
06.2025 - Current
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Restaurant Hostess

Oregon Diner
06.2025 - Current
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Answered customer questions about hours, seating, and menu information.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Food and Beverage Attendant

Oregon Diner
08.2016 - Current
  • Maintained clean and organized restaurant to meet hygiene and health regulations.
  • Cleared and sanitized tables and chairs, ensuring compliance with hygiene standards.
  • Greeted and seated guests, promoting a friendly atmosphere.
  • Cultivated strong relationships with regular customers, enhancing loyalty and repeat business.
  • Delivered exceptional service during high-pressure situations while upholding professionalism.
  • Accurately handled cash transactions, ensuring accountability and meticulous financial reporting.
  • Cross-trained in multiple roles, contributing to team success and collaboration.
  • Coordinated effectively with kitchen staff and waiters to ensure timely order fulfillment.

Education

Liberal Arts

Atlantic Cape Community College
Mays Landing, NJ
06.2016

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Reliability and punctuality
  • Professionalism and courtesy
  • Event setup
  • Community outreach
  • Food preparation
  • Relationship building
  • Event planning
  • Children's ministry support
  • Visitor greeting
  • Special events support
  • Attention to detail
  • Childcare experience

Timeline

Cashier

Oregon Diner
06.2025 - Current

Restaurant Hostess

Oregon Diner
06.2025 - Current

Food and Beverage Attendant

Oregon Diner
08.2016 - Current

Liberal Arts

Atlantic Cape Community College

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Maria Trotter