Summary
Overview
Work History
Education
Skills
Timeline
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Mariah Hudock

Mariah Hudock

Hazleton,PA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

5
5
years of professional experience

Work History

Host

Applebees
04.2025 - Current
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.

Team Associate

Walmart
11.2023 - 04.2025
  • Resolved issues quickly to maintain productivity goals.
  • Pursued learning opportunities to advance knowledge and take on leadership position.
  • Contributed to team success by completing jobs quickly and accurately.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Assisted customers in selecting merchandise best suited to needs.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Monitored and verified merchandise for proper prices and labels.
  • Assisted with inventory counts and stocking of merchandise.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.

Team Associate

McDonald's
12.2020 - 11.2023
  • Learned all required tasks quickly to maximize performance.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Continuously checked meals for quality assurance according to strict guidelines.
  • Developed strong cooperative relationships with coworkers and managers.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Maintained productive, efficient approach to all tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Operated register to process payments and collect cash payment for order totals.
  • Resolved issues quickly to maintain positive customer experience.

Education

High School Diploma -

Hazleton Area High School
Hazleton, PA
06-2023

Skills

  • Telephone reception
  • Menu management
  • Impression management
  • Multitasking proficiency
  • Exceptional communication
  • POS software
  • Complaint resolution
  • Information security
  • Customer relationship management (CRM)
  • Data entry
  • Call escalation
  • Payment processing
  • Typing proficiency
  • Complaint handling
  • Verbal and written communication
  • In-store support
  • Flexible working hours
  • Editing proficiency
  • Microsoft program proficiency

Timeline

Host

Applebees
04.2025 - Current

Team Associate

Walmart
11.2023 - 04.2025

Team Associate

McDonald's
12.2020 - 11.2023

High School Diploma -

Hazleton Area High School

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Mariah Hudock