Mariah Robinson
New Cumberland
Summary
Detail-oriented professional with nearly 4 years of experience in customer service and telecommunications within healthcare and sales. Proficient in live chat, phone etiquette, EMR systems, and appointment scheduling. Proven ability to multitask and solve problems while delivering exceptional client support. Strong communication and organizational skills aimed at enhancing administrative or customer service operations.
Overview
4
4
years of professional experience
Work History
Telecommunications Operator
Penn State Health
Camp Hill
03.2025 - Current
- Operated front desk and welcomed visitors and incoming patients to correct hospital areas
- Used telephone and paging systems to communicate across hospital, medical group
- Maintained and updated independent computer database, including physician on-call schedules
- Activated emergency procedures for medical and non-medical emergencies campus-wide
- Provided patient information, personnel details, pager assignments, and department locations to callers
- Connected callers to requested destinations and reported telephone or paging system issues
- Prioritized tasks efficiently based on urgency while maintaining professionalism under pressure
- Suggested improvements to streamline reception processes, increasing departmental efficiency
- Trained new switchboard employees on current department policies and procedures
School Photographer
Lifetouch
Harrisburg
09.2024 - 03.2025
- Photographed students from Kindergarten to 12th grade in various school settings
- Used customer service skills when communicating with school secretaries, principals, administrators, and students
- Captured high-quality portraits for yearbooks, ID cards, and promotional materials
- Maintained a positive and friendly demeanor to create a comfortable atmosphere during photo shoots
Office Administration & Sales Representative
Brewery Products
York
01.2023 - 05.2024
- Ran daily route placing alcohol orders for accounts with next-day delivery
- Delivered products to accounts as needed for unexpected orders
- Set up on-site alcohol samplings while following RAMP certification guidelines
- Provided exceptional customer service throughout the sales process
- Built rapport with customers through active listening and understanding their needs
- Identified opportunities for cross-selling additional products and services.
- Collaborated with team members to develop effective sales strategies and promotions
- Entering customer orders for delivery and reconciling each day
Central Scheduler for Behavioral Health
WellSpan Health
Mount Gretna
09.2021 - 01.2023
- Worked closely with office staff, nurses, and doctors to maintain ongoing care for patients
- Scheduled patient appointments using electronic health record systems.
- Assisted patients with inquiries regarding appointment availability and procedures.
- Worked closely with physicians and office staff to ensure timely follow up on all test results or referrals.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
Education
General Studies - Some college
Harrisburg Area Community College
Gettysburg, PA01.2016
Skills
- Telephone etiquette
- Data entry accuracy
- Sales strategies development
- Team collaboration
- Professionalism under pressure
- Training facilitation
Timeline
Telecommunications Operator
Penn State Health
03.2025 - Current
School Photographer
Lifetouch
09.2024 - 03.2025
Office Administration & Sales Representative
Brewery Products
01.2023 - 05.2024
Central Scheduler for Behavioral Health
WellSpan Health
09.2021 - 01.2023
General Studies - Some college
Harrisburg Area Community College