Mariam Bah
Apple
Philadelphia
5
years of professional experience
Customer-focused business professional with experience driving client engagement, delivering consultative solutions, and building strong relationships in dynamic, high-performance environments. Skilled at identifying customer needs, educating clients on complex products and services, and solving problems that create meaningful business outcomes. Recognized for strong communication, adaptability, and the ability to quickly master new technologies while collaborating across teams to achieve organizational goals. Currently pursuing a degree in Business Administration and seeking to leverage my expertise in client relationship management, business development, customer success, sales, or account management.
Work History
Specialist
1 Year 3 Months- Supported daily operations by assisting in troubleshooting technical issues and resolving customer inquiries.
- Executed product demonstrations to enhance customer understanding and engagement with Apple technology.
- Collaborated with team members to streamline processes, improving overall efficiency in service delivery.
- Maintained up-to-date knowledge of Apple products, contributing to informed customer interactions and recommendations.
- Engaged with customers to foster relationships, enhancing brand loyalty through exceptional service experiences.
Field Product Specialist
1 Year 1 Month- Led product demonstrations to educate customers on features and benefits of electric vehicles.
- Collaborated with engineering teams to provide feedback on product performance and user experience.
- Coordinated events showcasing new vehicle models, increasing brand visibility and customer engagement.
- Streamlined communication processes between sales, engineering, and support teams to enhance operational efficiency.
- Developed strategic initiatives that improved customer satisfaction ratings through tailored support solutions.
- Logged phone numbers and email addresses to contact customers for follow-ups.
- Established productive partnerships with vendors, streamlining procurement process while maintaining cost efficiency.
Customer Service Representative
3 Years 3 Months- Assisted customers with product inquiries and recommendations, enhancing overall satisfaction.
- Resolved customer complaints efficiently, promoting positive shopping experiences.
- Processed transactions accurately using point-of-sale systems, ensuring smooth check-out procedures.
- Collaborated with team members to maintain organized inventory displays and stock levels.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Fast Food Crew Trainer
1 Year 2 Months- Trained new crew members on food preparation and customer service protocols.
- Ensured compliance with health and safety regulations during daily operations.
- Assisted in inventory management and stock replenishment to optimize efficiency.
- Conducted performance evaluations and provided constructive feedback to team members.
- Demonstrated exceptional multitasking abilities while handling multiple orders simultaneously under high-pressure situations.
- Ensured food quality and safety through strict adherence to company guidelines and sanitation protocols.
- Supported smooth store operations by taking on additional responsibilities such as opening or closing procedures when needed.
Education
No Degree - Business Administration And Management
- 3.5 GPA
High School Diploma
- Honor Roll
- Completed AP course
- 3.7 GPA
- Ranked in Top 20% of class
- Extracurricular Activities: Basketball, Volleyball, Softball
- Ranked in Top 20% of the classall &Volleyballthe
Skills
Customer relations
Expert problem solving
Analytical thinking
Documentation management
Technical communication
Proficient in Microsoft Excel
Microsoft Outlook
Microsoft Teams
Business Development
Communication & Negotiation
Team Collaboration
Digital marketing
Customer research
CRM Systems
Inventory Management
Languages
French
Full Professional
Timeline
Specialist
Apple
07.2025 - CurrentRead More
Field Product Specialist
Rivian
01.2025 - 02.2026Read More
Customer Service Representative
Home Depot
05.2022 - 08.2025Read More
Fast Food Crew Trainer
Chipotle
02.2021 - 04.2022Read More
Community College of Philadelphia
No Degree from Business Administration And Management
Read More
SANKOFA FREEDOM ACADEMY CHARTER SCHOOL
High School Diploma
Read More