Maria M. Rosado
Philadelphia
Summary
I am an experienced administrative assistant with broad knowledge in business operations, team development, accounting, guest services, and human resources systems. Currently, I am looking to make a career transition into the health industry, where I can continue to challenge myself and contribute with my skill set. I am a great communicator, a hands-on professional, detail-oriented, and I thrive in fast-paced work environments.
Overview
30
30
years of professional experience
Work History
Assistant General Manager
Korman Communities - AVE The Franklin Residences
Philadelphia
07.2011 - 10.2024
- Oversees policy compliance for AR, billing controls, and standardization for all departments.
- Supports a positive guest experience by maintaining service levels and garnering visits.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Assisted with customer requests and answered questions to improve satisfaction.
- Utilized various software and tools to streamline processes and optimize performance.
- Researched and resolved customer inquiries regarding account status and payment issues.
- Verified vendor invoices against purchase orders prior to processing payments.
- Maintained accurate records of all transactions relating to accounts receivable and payable activities.
- Managed accounts receivable and payables processes, including invoicing, payments, and collections.
- Oversees and/or prepares the daily report, including daily revenue, advance deposits, and cash, and credit card transaction activities.
Operations Manager
Korman Communities - AKA Rittenhouse Square
Philadelphia
06.2002 - 07.2011
- Processed weekly and bi-monthly payroll for hourly and salary employees.
- Establishes weekly, monthly, and yearly routine services from property walks.
- Prepare accurate invoices for furnished and unfurnished reservations to ensure timely remittance of payment, process payment upon receipt, and charge credit cards.
- Maintained cashbook records while managing accounts payable and receivables.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Collaborated with other departments to develop innovative solutions for complex problems.
Front Desk Manager
Korman Communities Hotel
Philadelphia
08.1994 - 06.2002
- Managed the new hire process for front desk personnel.
- Responsible for assuring that all guest arrivals and departures were handled properly.
- Handled problem-solving in all issues concerning guests, as well as employees.
- Organized daily room assignments and ensured all necessary paperwork was completed accurately.
- Supervised a team of 3 front desk agents ensuring tasks were completed efficiently and effectively.
- Managed reservations by answering calls, responding to emails and booking accommodations.
Education
Some College (No Degree) -
William Penn High
Philadelphia, PASkills
- Resident and guest services
- Accounts receivable and payables
- Records organization and management
- Invoice processing
- Team leadership
- Microsoft Excel
- Microsoft Word
- Oscar and Yardi system
Languages
English
Native/ Bilingual
Spanish
Limited
References
References available upon request.
Timeline
Assistant General Manager
Korman Communities - AVE The Franklin Residences
07.2011 - 10.2024
Operations Manager
Korman Communities - AKA Rittenhouse Square
06.2002 - 07.2011
Front Desk Manager
Korman Communities Hotel
08.1994 - 06.2002
Some College (No Degree) -
William Penn High
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