Mariana Palos
Coatesville
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
7
7
years of professional experience
Work History
Server
Nudy's Cafe
Eagleview
07.2018 - Current
- Informed customers of daily specials and signature menu items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Assisted in training new servers.
- Took orders from customers accurately and in a timely manner.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Worked with cross-functional teams to achieve goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Server and Host
Opa taverna
West Chester
03.2024 - 08.2024
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Accurately recorded orders on cash register and point-of-sale system.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Served as point-of-contact for resolving guest complaints or special requests.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Processed payments from customers using a POS system.
Education
Bachelor of Arts - Fashion Design
The University of Alabama
Tuscaloosa, AL01-2022
Associate of Science - Fashion Design
Thomas Jefferson University
Philadelphia, PASkills
- Menu knowledge
- Order accuracy
- Customer service
- Team collaboration
- Time management
- Attention to detail
- Bilingual writing
- Bilingual
- Bilingual fluency in Spanish
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Server and Host
Opa taverna
03.2024 - 08.2024
Server
Nudy's Cafe
07.2018 - Current
Bachelor of Arts - Fashion Design
The University of Alabama
Associate of Science - Fashion Design
Thomas Jefferson University
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