Mariana Vergara M
Ciudad de Panamá
Summary
High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations.
Overview
2
2
years of professional experience
2
2
Languages
Work History
Host
Alejandros Bar and Restaurant
08.2022 - Current
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Improved guest experience by offering personalized recommendations based on individual preferences and dietary requirements.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Leveraged POS system to manage sales transactions, process credit cards and print receipts.
- Used cash registers and credit card machines to cash out customers.
Recepcionist
Clean&Clean Panama
07.2022 - 10.2022
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered phone promptly and directed incoming calls to correct offices.
- Corresponded with clients through email, telephone, or postal mail.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
Waitress
Restaurante Praia
03.2022 - 07.2022
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
Waitress
Cervezería Industrial
01.2022 - 05.2022
- Atención al cliente
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Collaborated closely with bartenders to fulfill beverage orders accurately while managing patron expectations efficiently.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
Education
CENA
Vista Alegre, PanamaHigh School Diploma -
CADU
Vista Alegre, Panama 05.2001 -
UIP
05.2022 -
Skills
Personal Information
- Place of Birth: Colombía, Barranquilla
- Date of Birth: 01/15/2001
- Gender: Mujer
- Nationality: Colombiana
- Marital Status: Soltera
Timeline
Host
Alejandros Bar and Restaurant
08.2022 - Current
Recepcionist
Clean&Clean Panama
07.2022 - 10.2022
UIP
05.2022 -
Waitress
Restaurante Praia
03.2022 - 07.2022
Waitress
Cervezería Industrial
01.2022 - 05.2022
High School Diploma -
CADU
05.2001 -
CENA
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