Maria Yvett Garcia
Philadelphia
Summary
Compassionate and bilingual Life Skills Counselor with experience supporting youth and families through evidence-based programs that build emotional regulation, decision-making, and communication skills. Skilled in facilitating group sessions, providing individualized guidance, and fostering inclusive, culturally responsive environments. Strong background in program facilitation, crisis intervention, and family support.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Manager / Administrative Assistant
Piedmont Airlines
Philadelphia
10.2023 - Current
- Mentored and guided staff in high-pressure environments, building resilience, problem-solving, and communication skills applicable to daily operations.
- Applied de-escalation techniques and empathetic communication to resolve complex passenger concerns—skills transferable to counseling settings.
- Coordinated interdepartmental communication to improve workflows and ensure service efficiency.
Program Facilitator
Child and Family Focus, Inc.
Philadelphia
06.2023 - Current
- Facilitate Familias Fuertes and African American Families programs, guiding children (ages 7–16) and caregivers through structured sessions on communication, decision-making, and emotional regulation.
- Lead interactive group discussions, creating safe, supportive spaces for participants to practice essential life skills.
- Conduct family debriefs to reinforce lessons and assess progress.
- Provide bilingual (English/Spanish) services to ensure accessibility for diverse families.
- Support caregivers in building stronger family dynamics and improving parenting strategies.
Receptionist
America’s Best Contacts and Eyeglasses
Philadelphia
04.2023 - 10.2023
- Provided direct customer support with patience and problem-solving, building trust with diverse individuals.
- Managed confidential records, ensuring compliance with privacy requirements.
Education
Master’s Degree - Management of Human Talent and Intellectual Capital
Universidad Autónoma de Santo Domingo (UASD)
Dominican Republic01.2023
Bachelor of Science - Psychology
Florida Agricultural & Mechanical University (FAMU)
Tallahassee, FL08-2019
Skills
- Program Facilitation
- Group Support Sessions
- Individual Support Sessions
- Family Engagement
- Conflict Resolution
- Emotional Regulation
- Decision-Making Training
- Case Documentation
- Confidential Record-Keeping
- Bilingual Communication
- Problem-Solving
- Leadership
- Administrative support
- Audit support
Certification
- Certification in Human Management, CENTU, Santo Domingo, DR, 01/01/20
- Certification in Payroll, CENTU, Santo Domingo, DR, 01/01/20
Languages
Spanish
Native/ Bilingual
Timeline
Customer Service Manager / Administrative Assistant
Piedmont Airlines
10.2023 - Current
Program Facilitator
Child and Family Focus, Inc.
06.2023 - Current
Receptionist
America’s Best Contacts and Eyeglasses
04.2023 - 10.2023
Master’s Degree - Management of Human Talent and Intellectual Capital
Universidad Autónoma de Santo Domingo (UASD)
Bachelor of Science - Psychology
Florida Agricultural & Mechanical University (FAMU)
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