Summary
Overview
Work History
Education
Skills
Cooking, painting, drawing, gardening, learning, yoga, mindfulness and meditation, traveling
Languages
Timeline
Volunteer

Maricelie Lopez

Reading

Summary

Compassionate individual with established experience providing support to students. Demonstrated ability to create lesson plans and assess student progress. Goal-oriented [Job Title] caring with students of different learning levels and backgrounds. Always ready to step in and positively impact student learning or teacher wellbeing with timely support. Reliable in maintaining orderly spaces and preparing daily materials. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

18
18
years of professional experience

Work History

Paraprofessional

Reading Muhlenberg Career & Technology Center
08.2023 - Current
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Graded and provided feedback on assignments.
  • Monitored students in computer lab to enforce proper use of resources.
  • Planned and prepared bibliographies, charts and graphs.

Customer Service Representative

Lowe's
05.2006 - 04.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Trained staff on operating procedures and company services.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.

Education

Penn Foster Career School
Scranton, PA
02.2023

Skills

  • Arts and Crafts
  • Clerical Support
  • Special Education Support
  • Social Support
  • Documentation
  • Teacher Support
  • Crisis Intervention
  • Supervising Student Activities
  • Conflict Resolution Techniques
  • Bilingual in English and Spanish
  • Relationship Building
  • Creating Visual Displays
  • Behavior Management
  • Problem-solving

Cooking, painting, drawing, gardening, learning, yoga, mindfulness and meditation, traveling

I'm an outgoing person, and like socializing/ hanging out with friends. I like to practice mindfulness and meditation it helps to relax the body and mind and help reduce stress. Meditation can give you a sense of calm, peace and balance that can benefit both your emotional well-being and your overall health. 

Languages

Spanish
Native or Bilingual

Timeline

Paraprofessional

Reading Muhlenberg Career & Technology Center
08.2023 - Current

Customer Service Representative

Lowe's
05.2006 - 04.2022

Penn Foster Career School

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Maricelie Lopez