MARIE DOR
Philadelphia,PA
Summary
Dedicated hospitality professional with extensive experience in customer service, cleaning, and training. Eager to contribute to Temple University as an Overnight Housekeeper (Service Staff IV), leveraging keen attention to detail and unwavering reliability to uphold clean, safe, and welcoming environments for staff, and visitors. Proven ability to ensure guest satisfaction through meticulous service and strong organizational skills, fostering positive client experiences while maintaining high standards of cleanliness. Committed to enhancing the overall atmosphere through diligent work and a proactive approach to hospitality services.
Overview
6
6
years of professional experience
Work History
Front Desk & Hospitality Associate | Assembly Rooftop Lounge
Logan Hotel
01.2023 - 01.2024
- Greeted guests, answered calls, managed seating lists, and resolved customer concerns.
- Maintained cleanliness of guest areas and restrooms when housekeeping was occupied.
- Developed strong communication skills and the ability to multitask under pressure.
- Ensured a positive experience for all guests and supported team operations.
- Assisted guests with check-in and check-out processes, ensuring a smooth arrival and departure experience.
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Maintained cleanliness and organization of lobby and public areas to enhance guest satisfaction.
- Supported food and beverage operations by serving meals and maintaining dining area standards.
- Collaborated with team members to streamline operational procedures for improved efficiency.
- Executed daily tasks in adherence to hotel policies, enhancing service consistency across departments.
- Adapted quickly to changing priorities while managing multiple guest requests simultaneously.
- Trained new staff on hospitality protocols, fostering a collaborative team environment for optimal service delivery.
- Conducted regular inventory checks of supplies, maintaining optimal stock levels for efficient daily operations.
- Handled guest complaints professionally and diplomatically, leading to positive resolutions and repeat business.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Participated in training sessions for new hires, fostering a knowledgeable workforce.
- Greeted approximately 120-200 guests per day to provide information about hotel's facilities and services.
Food Service Volunteer
Church
11.2017 - 12.2020
- Maintained high standards of cleanliness, adhering to strict hygiene regulations in all aspects of food handling and preparation.
- Served meals to guests with professionalism, ensuring an enjoyable dining experience.
- Collaborated with fellow volunteers to create a welcoming atmosphere for guests at charity events.
- Set up tables and buffets according to event specifications, contributing to overall presentation success.
- Contributed to kitchen efficiency by aiding with inventory management and restocking supplies as needed.
- Strengthened relationships between the organization and local community members by representing the organization positively during public-facing events.
- Improved food safety by maintaining clean and organized work spaces throughout the shift.
Education
Bachelor of Arts - Criminal Justice
Temple University
Philadelphia, PA05-2028
High School Diploma -
Science Leadership Academy At Berber
Philadelphia Pa 06-2024
Skills
- Customer service & communication
- Ability to stand, walk, and bend for long periods
- Works well in fast-paced and high-traffic environments
- Trained in safety, chemical use & cleaning procedures
- Reliable, punctual, and highly motivated
- Fluent in three languages (English, French, Haitian Creole)
- Professional appearance
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Collaboration and teamwork
LANGUAGES
English
Haitian Creole (Fluent)
French (Fluent)
Timeline
Front Desk & Hospitality Associate | Assembly Rooftop Lounge
Logan Hotel
01.2023 - 01.2024
Food Service Volunteer
Church
11.2017 - 12.2020
Bachelor of Arts - Criminal Justice
Temple University
High School Diploma -
Science Leadership Academy At Berber