MARIE E. ROBINSON
Upland
Summary
Empathetic professional and experienced leader with background in guiding teams, and excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Proven years of diverse experience and hands-on experience providing quality psychological services to individuals. Skilled in identifying, assessing and diagnosing mental health and emotional issues. skilled at developing and implementing treatment plans and providing counseling/ therapy to obtain maximum results for patients with proven track record of helping clients improve mental health and well-being through evidence-based therapeutic approaches. Skilled in selecting and utilizing appropriate treatment modalities and interventions to meet needs of individuals.
Overview
21
21
years of professional experience
Work History
Service Coordinator
Crozer Keystone Health System
Upland
09.2023 - 05.2025
- Led the implementation of Site-Based Psychiatric Rehabilitation Services, prioritizing member care quality.
- Supervised program development to enhance staff effectiveness and consumer support.
- Adhered to HIPAA regulations while managing medical records and files for external agency compliance.
- Achieved sustained Certificate of Compliance for Site-Based Psychiatric Rehabilitation Services in Pennsylvania.
- Acquired, instructed, and reviewed staff performance, as well as engaging in the establishment and modification of policies and procedures.
Social Worker
Crozer Keystone Health System
Chester
08.2020 - 09.2023
- Developed client-specific service plans emphasizing strength-based approaches and behavioral outcomes.
- Delivered comprehensive care to clients with chronic mental health issues within the Psychiatric Rehabilitation program.
- Engaged in team meetings to offer feedback on case updates and therapeutic recommendations.
- Tracked client progress throughout treatment, following established regulations and standards.
- Created tailored service plans through collaboration with consumers and treatment staff.
- Conducted psychoeducation and group sessions to empower clients in initiating positive changes.
- Delivered services effectively while ensuring adherence to budget constraints.
- Tailored interventions to meet individual client needs in a timely manner.
- Facilitated collaboration among multidisciplinary mental health case managers and therapists to improve care delivery.
- Secured medication access for uninsured and under-insured patients through grant applications.
- Engaged with community resources to ensure patients received vital medications and support.
Patient Access Supervisor
Hospital of the University of Pennsylvania
Philadelphia
01.2004 - 01.2019
- Oversaw daily operations of Patient Access Center to ensure efficient patient scheduling processes.
- Managed team of Access Center Specialists, providing training and support for optimal performance.
- Collaborated with departments to streamline patient flow and improve patient experience.
- Developed and enforced policies to ensure compliance with regulatory requirements and organizational standards.
- Analyzed data and trends to identify process improvement opportunities and implemented effective solutions.
- Managed patient inquiries and resolved access-related concerns efficiently.
- Ensured compliance with hospital policies during patient registration activities.
- Monitored employee performance and provided feedback on areas of improvement.
Education
MS - Human Services- Mental Health Specialization
Walden University
Minneapolis, Minnesota01.2022
BS - Behavioral Health Counseling
Drexel University
Philadelphia, PA01.2016
Skills
- Leadership and advocacy
- HIPAA compliance
- Collaborative care
- Patient assessment
- Crisis intervention
- Microsoft Office Suite
- Healthcare software proficiency
- Electronic health records management
- Regulatory compliance
- Performance management
- Audit reporting
- Interpersonal skills
- Project management
- Attention to detail
- Workflow optimization
Timeline
Service Coordinator
Crozer Keystone Health System
09.2023 - 05.2025
Social Worker
Crozer Keystone Health System
08.2020 - 09.2023
Patient Access Supervisor
Hospital of the University of Pennsylvania
01.2004 - 01.2019
MS - Human Services- Mental Health Specialization
Walden University
BS - Behavioral Health Counseling
Drexel University