Marie Hicks
Lancaster
Summary
Detail-oriented Supply Chain Professional specializing in order management and inventory control. Enhanced operational efficiency through ERP systems and data analysis, achieving 99%+ order accuracy and a 25% reduction in fulfillment time. Improved customer satisfaction by streamlining workflows and resolving issues effectively, while collaborating across teams to drive performance improvements.
Overview
12
12
years of professional experience
Work History
Account Specialist
Hearts On Fire
03.2022 - Current
- Process and validate high-volume customer orders using ERP and CRM systems, ensuring 99%+ accuracy.
- Improve customer satisfaction (95%+) through efficient issue resolution and proactive communication.
- Collaborated with sales, operations, and customer success teams to resolve discrepancies, ensuring fulfillment timelines were met.
- Analyzed order and sales data using Excel and Power BI to identify trends, contributing to performance improvements.
- Maintained inventory accuracy and supported demand planning by tracking order patterns, enhancing overall supply chain efficiency.
Compliance Specialist / Key Account Coordinator
Primitives by Kathy
07.2020 - 02.2022
- Reviewed purchase orders to ensure compliance with contracts and inventory standards.
- Conducted audits and risk assessments to enhance operational accuracy and compliance.
- Tracked and reported inventory to minimize stock discrepancies.
- Reduced order fulfillment time by 25% by streamlining order processing workflows.
Shipping & Receiving Coordinator
Ryder Logistics
10.2019 - 07.2020
- Coordinated inbound/outbound shipments while ensuring real-time inventory accuracy in ERP systems to support operational efficiency.
- Collaborated with warehouse teams and vendors to facilitate timely deliveries, enhancing overall supply chain reliability.
- Resolved discrepancies and improved shipping efficiency, increasing productivity by 15%.
- Prepared bills of lading, packing lists, and shipping documentation.
Quality Assurance Specialist
Ryder Logistics
01.2018 - 01.2019
- Improved product and process quality by 20% through data analysis and testing.
- Developed and implemented quality control procedures to maintain compliance standards.
- Identified process inefficiencies and implemented targeted improvements to enhance workflow.
- Conducted thorough inspections of incoming and outgoing shipments for quality assurance.
- Collaborated with warehouse teams to address product discrepancies and resolve issues.
Assistant Manager
McDonald’s
01.2014 - 01.2018
- Supervised daily operations to ensure efficient workflow and service quality.
- Managed inventory, staffing, and daily operations to ensure smooth functioning in high-volume environment.
- Streamlined inventory tracking and ordering processes to reduce waste by 15%.
- Coordinated inventory management to maintain stock levels and minimize waste.
- Trained and mentored team members on customer service and food safety practices.
Education
Master of Business Management - Global Supply Chain Management
Keller Graduate School of Management
09-2026
Global Supply Chain Certificate -
Keller Graduate School of Management
07-2026
Bachelor of Science - Business Management & Analytics
DeVry University
Skills
- Order management
- Inventory Control
- Supply Chain Operations
- Purchase Orders
- Vendor coordination
- Customer Relationship Management
- Client Relationship Management
- Data analysis
- ERP & SAP SRM
- Process Improvement
- Cross-functional Collaboration
- Time management
- Process improvement
Technical Tools
- Salesforce
- SAP SRM
- ERP Systems
- Excel (Advanced)
- Power BI
- Microsoft Office
Timeline
Account Specialist
Hearts On Fire
03.2022 - Current
Compliance Specialist / Key Account Coordinator
Primitives by Kathy
07.2020 - 02.2022
Shipping & Receiving Coordinator
Ryder Logistics
10.2019 - 07.2020
Quality Assurance Specialist
Ryder Logistics
01.2018 - 01.2019
Assistant Manager
McDonald’s
01.2014 - 01.2018
Master of Business Management - Global Supply Chain Management
Keller Graduate School of Management
Global Supply Chain Certificate -
Keller Graduate School of Management
Bachelor of Science - Business Management & Analytics
DeVry University