Marie Michalek
Carbondale
Overview
33
33
years of professional experience
Work History
Front Desk Agent
Hotel Anthracite
07.2022 - Current
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained clean and organized front desk areas to uphold polished company image.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Enforced policies and procedures to increase efficiency.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Answer phones, make/cancel reservations
Teacher/Librarian
Elk Lake School District
10.1992 - 06.2025
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
- Evaluated students' understanding of course material through examinations and in-depth essay writing.
- Boosted cultural awareness by incorporating children's literature from world cultures.
- Created and developed lesson plans to meet students' academic needs.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Adapted teaching methods and materials to meet students' varying needs.
- Created lessons and online testing materials to facilitate remote learning.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Implemented reading and writing workshops to increase student literacy and support school reading programs.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Improved students' analytical skills by introducing state-of-the-art computer program technologies.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Drove expansion of library collections and programs in response to student and faculty needs and special requests.
- Located requested books on shelves and in library database and fetched items for patrons.
- Assisted library patrons with resolving computer problems.
- Researched, planned, and set up attractive and informative library exhibits.
- Assisted students in locating and using library resources and assisted teachers with materials needed to enrich classroom instruction.
- Managed reserve desk collection of reference materials.
- Trained and supervised library staff, volunteers and other personnel.
- Instructed students on research techniques and use of online resources.
- Maintained library databases to support accuracy and availability in circulation systems.
Education
Education
Bloomsburg University of Pennsylvania
Bloomsburg, PA05-1992
Skills
- Safety and security procedures
- Registration processing
- Guest amenities
- Room assignments
- Credit and cash payments
- Lobby oversight
- Administrative support
- Clerical duties
- Time management
- Communication
- Computer literacy
- Writing/editing
- Fundraising
- Problem-solving
- Group travel
- Leadership
- Conflict resolution
- Public speaking
- Recordkeeping
- Oral and written communications
- Time management
- Guest relations
- Guest services
- Listening skills
- File management
- Mail and packages
- Guest accommodations
- Cash handling
- Transaction processing
About Me
I am a retired English/language, arts teacher, who also served as high school librarian for the last six years of my career. I taught in the same school district for 33 years. In addition, I have served as a class advisor since the early 2000s with experiencing fundraising, bookkeeping, and organizing group trips. Also, I have hospitality experience as I have worked as a front desk agent at a local hotel since July 2022.
Timeline
Front Desk Agent
Hotel Anthracite
07.2022 - Current
Teacher/Librarian
Elk Lake School District
10.1992 - 06.2025
Education
Bloomsburg University of Pennsylvania
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