Marie Desirée Karen Geraldine Martin
Pamplemousses
Summary
With a proven track record at BH Services Ltée, I excel in maintaining confidentiality and clerical support, enhancing office efficiency and customer satisfaction. Expert in database administration and adept at verbal communication, I significantly improved document retrieval processes and customer service protocols, demonstrating a strong blend of hard and soft skills.
Overview
10
10
years of professional experience
Work History
Accounts and Admin Clerk
BH Services Ltée
06.2024 - Current
- Entered data into system and updated customer contacts with information to keep records current.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Input data and processed system change to generate accurate reports.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Follow up of shipment
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
- Coordinated and maintained impressive office organization to keep facilities efficient, organized, and professional.
Account Clerk
Export Consolidation Services Ltd
01.2019 - 05.2024
- Provided clerical support to department, such as filing, copying and restocking supplies.
- Maintained compliance with all established guidelines and legal requirements.
- Implemented innovative filing systems that significantly improved document retrieval time and efficiency.
- Received and entered vendor bills, printed checks and set up electronic debits.
- Implemented new procedures for office functions when needed.
- Provided back-up support for payroll processing, ensuring timely disbursement of employee wages while maintaining compliance with tax regulations.
- Assisted in the preparation of monthly financial statements by compiling necessary data accurately and efficiently for upper management review.
Semi Senior Debtors Clerk
ABC Motors Co Ltd
08.2014 - 12.2018
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained confidentiality of sensitive information, adhering strictly to privacy policies.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
Education
Bachelor of Science - Management With Finance
University of Technology
Mauritius12-2014
Skills
- Clerical Support
- Maintaining confidentiality
- Verbal and written communication
- Database entry
- Billing and Invoicing
- Customer follow-up
- Cash Management
- Filing systems
- Documentation and Recordkeeping
- Database Administration
- Spreadsheets Management
- Scheduling appointments
Languages
Creol
Native language
French
Proficient
C2
English
Upper intermediate
B2
Timeline
Accounts and Admin Clerk
BH Services Ltée
06.2024 - Current
Account Clerk
Export Consolidation Services Ltd
01.2019 - 05.2024
Semi Senior Debtors Clerk
ABC Motors Co Ltd
08.2014 - 12.2018
Bachelor of Science - Management With Finance
University of Technology
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