Summary
Overview
Work History
Education
Skills
Timeline
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Mariel Adames

New Castle

Summary

Dynamic professional with extensive experience in customer service and team management at Walmart. Bilingual in English and Spanish, I excel in problem-solving and adaptability. Proven track record in enhancing customer satisfaction and streamlining operations, ensuring compliance with company regulations while fostering a collaborative work environment.

Overview

13
13
years of professional experience

Work History

Fulfillment Associate

Amazon
Doral
01.2019 - 01.2022
  • Selecting, packing and shipping customer orders.
  • Refurbish and Audit returns merchandise.

Customer Service Manager

Walmart
Kendall
01.2013 - 01.2019
  • Overlooking departments such as cash office, money service and customer service.
  • Enforcing company regulations.
  • Supervising employees.

Guest Service Associate

Hotel Casa Blanca
01.2009 - 01.2012
  • Responsible for ensuring customer service.
  • Administrative duties such as coordinating meetings, organizing files and collecting reports.

Education

Child Care Certification Program -

Miami Dade College
01.2020

Wedding and Event Planner -

QC Event school
Miami, FL
01.2016

Announcer & Master of Ceremonies -

Otto Rivera
D.R.
01.2010

Journalism in Mass Communications -

University O & M
D.R.
01.2010

Skills

  • Customer service
  • Bilingual: English and Spanish
  • Team collaboration
  • Adaptability and flexibility
  • Problem solving

Timeline

Fulfillment Associate

Amazon
01.2019 - 01.2022

Customer Service Manager

Walmart
01.2013 - 01.2019

Guest Service Associate

Hotel Casa Blanca
01.2009 - 01.2012

Child Care Certification Program -

Miami Dade College

Wedding and Event Planner -

QC Event school

Announcer & Master of Ceremonies -

Otto Rivera

Journalism in Mass Communications -

University O & M

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Mariel Adames