MARIELENA ARZA G.
Panamá City,Panama
Summary
Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Track and Trace Specialist
Circle Logistics
Panama, PANAMA
12.2024 - Current
- Coordinating day-to-day shipments, supporting the efforts of the office by providing visibility, and maintaining accurate documentation for all loads and shipments.
- Provide clear and concise communication, troubleshoot customer concerns, and proactively monitor freight movement with GPS to ensure accurate delivery times and potential delays with customers from the U.S.A.
- Work cooperatively with Sales and Dispatch to provide solutions for customers' needs and resolve issues.
- Communicate internal correspondence with drivers from the U.S.A. to ensure accurate documentation.
Retail Assistant
Diageo Guinness Storehouse
Dublin, Ireland
06.2024 - 06.2024
- Company Overview: Retail Excellence Award 2023 (Ireland)
- Processing orders or returns
- Assisting customers with purchases, returns, and managing claims
- Floor merchandising and inventory
- Stock placement
- Display optimization
- Inventory rotation
- Regular audits
Processes and Operations Coordinator
Reprico (Farmás)
, Panama
01.2019 - 04.2024
- Developed and executed operational plans for peak seasons, ensuring scalability and adaptability.
- Developed strategies for streamlining workflow processes.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Allocated resources and materials to respective departments to accommodate needs.
- Implemented customer service standards that increased client satisfaction.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Coordinated daily operations activities and assigned tasks to staff members.
- Implemented security policies and procedures to protect company assets from theft, loss, or damage.
- Trained new employees on operational protocols, significantly reducing onboarding time.
Purchasing and Operations Coordinator
BBB Shoes and Boots
Panama City, Panama
01.2016 - 12.2018
- Implemented campaigns and promotions to help with developing goods and services.
- Used strong issue-resolution and communication skills to cultivate and strengthen lasting provider relationships.
- Performed quality assurance checks on products prior to shipment.
- Led crisis management efforts, minimizing operational disruptions and maintaining business continuity.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
- Analyzed data to identify areas of improvement within the business.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Managed inventory control, reducing waste and optimizing stock levels for operational needs.
- Monitored inventory levels to ensure adequate stock availability.
Purchasing and Traffic Analyst
Pedersen Fine Foods
, Panama
01.2015 - 12.2015
- Managed relationships with external vendors who provide services related to web analytics and optimization initiatives.
- Negotiated, renegotiated and administered contracts with suppliers and vendors.
- Prepared and presented reports on purchasing activities and cost analysis for upper management.
- Conducted market research to identify potential new suppliers and products.
Operations and Industrial Safety Assistant (HS&E)
Procter and Gamble
, Panama
06.2014 - 10.2014
- Manage the operations budget.
- Supplier and invoice tracking.
- Update, improve, and implement new processes in the following departments: Maintenance, Safety, Housekeeping, and Operations.
- Ensure daily tours of production areas.
- Inspect facilities and emergency response equipment.
- Maintain the operation following safety, hygiene, and environmental regulations.
- Delivery and control of personal protective equipment for employees.
- Provide induction to new suppliers on safety parameters and requirements to provide services to the company.
- Coordination of training programs for evacuation brigade members.
- Insider commander of the Evacuation Brigade.
- Responsible for the control of overtime for industrial safety personnel.
Purchasing Agent
Grupo Unidos por el Canal
, Panama
01.2014 - 05.2014
- End to end procurement cycle management
- Procurement of construction materials and heavy equipment for the third set of Atlantic and Pacific locks
- Procurement of supplies for the company
- Negotiation with national and international suppliers
- Handling and management of purchase orders, requisitions and quotations until dispatch
- Management of comparative purchasing tables
- Conducting market research for materials or heavy equipment
- Making massive food purchases abroad
- Maintain the necessary traffic documentation for customs entry of intact containers, loose cargo and cold containers
- Make calculations based on projections and shelf life of foodstuffs to supply warehouse inventory
- Process sanitary registrations in AUPSA
- Manage the entry of invoices into the accounting system
Education
MBA - Proyect Management
ENEB
ESPAÑA03-2026
M.D. - Big Data Analytics
ENEB
ESPAÑA01-2025
BACHELOR - LOGISTICS AND INTERNATIONAL BUSINESSES
HUMBOLDT INTERNATIONAL UNIVERSITY OF PANAMA
Panama01-2023
Skills
- PharmacySoft
- Analytical thinking
- Emergency response
- RetailPro
- SAP (Purchasing Module)
- MS Office (Advanced)
- Supply management
Certification
- Food Safety: HACCP For Catering and Retail Level 1&2 Training Course, Ireland
- INITIATING AND PLANNING PROJECTS, University of California (Online)
- BUILDING YOUR LEADERSHIP SKILLS, HEC Paris (Online)
- PHARMACEUTICAL INVENTORY, Acrópolis capacitaciones - Panama (Online)
- Power BI, Quick Service - Amazon
Languages
- English, C1 (Advanced)
- Spanish, Native
Timeline
Track and Trace Specialist
Circle Logistics
12.2024 - Current
Retail Assistant
Diageo Guinness Storehouse
06.2024 - 06.2024
Processes and Operations Coordinator
Reprico (Farmás)
01.2019 - 04.2024
Purchasing and Operations Coordinator
BBB Shoes and Boots
01.2016 - 12.2018
Purchasing and Traffic Analyst
Pedersen Fine Foods
01.2015 - 12.2015
Operations and Industrial Safety Assistant (HS&E)
Procter and Gamble
06.2014 - 10.2014
Purchasing Agent
Grupo Unidos por el Canal
01.2014 - 05.2014
MBA - Proyect Management
ENEB
M.D. - Big Data Analytics
ENEB
BACHELOR - LOGISTICS AND INTERNATIONAL BUSINESSES
HUMBOLDT INTERNATIONAL UNIVERSITY OF PANAMA
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