Mariella Ferrington
Erie
Summary
Experienced with front desk operations, customer service, and administrative tasks. Utilizes strong organizational and multitasking abilities to maintain efficient office flow. Knowledge of effective communication and problem-solving techniques to support team objectives and enhance client experiences.
Overview
7
7
years of professional experience
Work History
Front Office Assistant
Vision Works
02.2025 - Current
- Medical
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Self-motivated, with a strong sense of personal responsibility.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
- Vision Prescreening
Front Office Assistant
MedExpress Urgent Care
10.2020 - 09.2021
- Assisted patients in scheduling appointments and managing their inquiries effectively.
- Maintained organized patient records using electronic health record systems.
- Supported front office operations by managing incoming calls and directing them appropriately.
- Ensured smooth check-in and check-out processes for patients, enhancing overall patient experience.
Dietary Aide
Twinbrook Medical Center
10.2018 - 06.2019
- Assisted in meal preparation and assembly for residents, ensuring dietary needs were met.
- Maintained cleanliness and sanitation of kitchen and dining areas, adhering to health regulations.
- Delivered meals to residents promptly while providing exceptional customer service.
- Collaborated with kitchen staff to improve efficiency in food service operations.
Education
High School Diploma -
Central Tech High School
Erie, PA06-2020
Skills
- Listening skills
- File organization
- Problem-solving skills
- Time management
- Data entry
- Scheduling appointments
- Cash handling
- Reception duties
- Mail handling
- Appointment setting
- File management
- Insurance verification
- Medical terminology
- Multi-line phone proficiency
- Teamwork
- Customer service
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Telephone and email etiquette
Timeline
Front Office Assistant
Vision Works
02.2025 - Current
Front Office Assistant
MedExpress Urgent Care
10.2020 - 09.2021
Dietary Aide
Twinbrook Medical Center
10.2018 - 06.2019
High School Diploma -
Central Tech High School