Marielys Comas
Philadelphia
Summary
Excellent customer service and communication skills, with relevant experience in managing cash handling procedures, coordinating assignments and improving operations. Strengths include strong leadership abilities, rapport building & inventory management skills. Have contributed to enhancing operational efficiency and minimizing discrepancies in previous roles. Possess exceptional problem-solving capabilities and adept at multitasking in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Cashier Manager
Max Food Market
Philadelphia
01.2021 - Current
- Processed customer transactions quickly and accurately at busy retail location.
- Assisted customers with product inquiries and provided helpful recommendations.
- Managed cash register operations while maintaining organized workspace.
- Handled returns and exchanges according to store policies efficiently.
- Resolved customer complaints effectively to ensure satisfaction during visits.
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
Lead Teller
Wells Fargo & Company
Philadelphia
03.2018 - 09.2020
- Supervised daily cash handling and teller operations for optimal efficiency.
- Trained new tellers on policies, procedures, and customer service best practices.
- Managed customer transactions, ensuring accuracy and compliance with banking regulations.
- Conducted audits of cash drawers to maintain accountability and minimize discrepancies.
- Assisted in developing strategies to enhance overall branch performance and customer satisfaction.
Manager
Alberto’s Grocery
Philadelphia
03.2015 - 03.2020
- Identified and assessed customers’ needs to achieve satisfaction and ensured ongoing and consistent customer satisfaction by providing on-time delivery and follow-up.
- Maintained a friendly, efficient, and positive customer service attitude toward customers, clients, and co-workers and was anticipative of/responsive to customer needs.
- Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution.
Teller
Wells Fargo Bank
Philadelphia
09.2017 - 03.2018
- Cash handling and balancing practices.
- Ability to identify potential fraud/risky accounts to prevent loss.
- Good communication skills.
- Skilled at receiving and processing banking transactions.
- Strong mathematical skills.
- Detail oriented
- Knowledge of proper cash handling procedures.
- Cash drawer maintenance.
- Bilingual
Front Desk Assistant
Giraldo Real Estate Group
Philadelphia
03.2014 - 03.2015
- Performed assigned tasks such as conveyancing, processing contracts for the sale of real estate property, ordering property inspections, setting closing dates with agents, banks, and clients, and managing office emails and phone lines.
- Maintained a friendly, efficient, and positive customer service attitude toward customers, clients, and co-workers and was anticipative of/responsive to customer needs.
- Maintained customer accounts by recording account information and maintained customer records by updating account information: data entry, scheduling, and confirming appointments via phone or emails.
Sales Representative
Drivehere.com
Conshohocken
09.2011 - 10.2013
- Exhibited strong determination to close sales deals and increase sales by independently setting personal sales goals and deadlines to reach prescribed sales targets.
- Recommended and demonstrated vehicles by explaining characteristics and features, taking test drives, and explaining warranties and services based on the customers’ wants and/or needs.
- Closed sales by overcoming objections, asking for sales, negotiating price, completing sales or purchase contracts; Explaining warranties, services, and financing.
- Established ongoing relationships with new customers; providing excellent customer service during the purchase, and maintaining communication after the sell to ensure satisfaction.
Education
High School Diploma -
Juan Pablo Duarte School
Moncion, Dominican RepublicHigh School Diploma -
Bok Technical High School
Philadelphia, PASkills
- Customer relationship management
- Sales negotiation
- Problem solving
- Effective communication
- Team leadership
- Time management
- Bilingual communication
- Store opening and closing procedures
- Verbal and written communication
- Team training and development
- Schedule maintenance
- Cash handling and management
- Customer service
- Retail operations
Timeline
Cashier Manager
Max Food Market
01.2021 - Current
Lead Teller
Wells Fargo & Company
03.2018 - 09.2020
Teller
Wells Fargo Bank
09.2017 - 03.2018
Manager
Alberto’s Grocery
03.2015 - 03.2020
Front Desk Assistant
Giraldo Real Estate Group
03.2014 - 03.2015
Sales Representative
Drivehere.com
09.2011 - 10.2013
High School Diploma -
Juan Pablo Duarte School
High School Diploma -
Bok Technical High School