Mariluz Santiago
Philadelphia
Summary
Dynamic and results-driven professional with extensive experience in retail management at Lowes Home Improvement. Proven track record in enhancing customer satisfaction and optimizing inventory management. Bilingual leader skilled in team supervision and fostering a collaborative environment, driving continuous improvement, and achieving operational excellence. Committed to delivering exceptional service and maintaining high standards.
Overview
19
19
years of professional experience
Work History
Department Manager
Lowes Home Improvment
01.2023 - Current
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Store Manager
Americas Kids
01.2011 - 01.2023
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Janitorial Manager
ABM Janitorial Services
08.2006 - 04.2009
- Improved facility cleanliness by conducting regular inspections and addressing issues promptly.
- Developed strong vendor relationships for cost-effective supply procurement and inventory management.
- Increased client satisfaction by consistently maintaining a clean and safe environment for occupants.
- Fostered a culture of continuous improvement through regular reviews of processes and procedures, leading to enhanced efficiency and effectiveness across the janitorial team.
Education
High School Diploma -
Kensington High School
Philadelphia, PA06.2006
Skills
- Customer service
- Staff management
- Team leadership
- Team supervision
- Bilingual
Timeline
Department Manager
Lowes Home Improvment
01.2023 - Current
Store Manager
Americas Kids
01.2011 - 01.2023
Janitorial Manager
ABM Janitorial Services
08.2006 - 04.2009
High School Diploma -
Kensington High School
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