Marilyn Johnston
Ridley Park
Summary
Accomplished Head Teller at BRYN MAWR TRUST BANK, adept in vault management and fostering customer relationships. Demonstrated leadership in coaching teams towards exceeding sales goals by 20%, with a strong foundation in operational efficiency and transaction processing accuracy. Skilled in both cash handling and building rapport, ensuring top-notch customer service and compliance with banking regulations.
Reliable professional with background in financial transactions, known for high productivity and efficient task completion. Possess key specialized skills in cash handling, customer service, and fraud detection which contribute to maintaining accuracy and promoting client trust. Excel in communication, problem-solving, and time management, ensuring seamless operations and positive customer experiences.
Overview
20
20
years of professional experience
Work History
Teller
PNC BANK
Prospect Park
02.2022 - 06.2024
Head Teller
BRYN MAWR TRUST BANK
Aston
09.2004 - 02.2016
- Organized teller area, assisted teller with problems, ordered cash directly from Federal Reserve, conducted audits, made sales goals, coached tellers with sales goals. Worked closely with the rest of the management staff. Made sales calls. Balancing branch daily, coin machine and ATM. All aspects of teller work. Audited the vault with Manager. Review all audit books and logs.
Teller / Customer Service
SHARON BANK
Darby
12.2018 - 12.2021
Education
High School -
Sun Valley High School
Aston, PAMicrosoft Word and some college courses
DCCC Media Campass
Skills
- Strong written and verbal communication skills
- Great problem solving skills
- Excellent telephone skills
- Sales experience
- Strong organization skills
- Ability to engage and build rapport with customers
- Receptionist skills
- Leadership skills
- Teamwork
- Teller duties
- Customer Service duties
- Rapid 10-key data entry
- Know-your-customer principles
- Promoting bank services
- Staff management
- Check cashing
- Consumer banking
- Electronic banking systems
- Branch operations
- Cash drawer balancing
- Operational efficiency
- Transaction processing accuracy
- Quality control
- Security procedures
- Anti-money laundering regulations
- Organization and planning
- Bookkeeping and accounting proficiency
- Cash handling experience
- Bank secrecy act
- Account maintenance
- Employee coaching
- Vault management
- Exercising discretion
- Financial product sales
- ATM servicing
- Loan payment processing
- Auditing transactions
- Customer complaint handling
- Workflow optimization
- Night drop processing
- Policy adherence
- Banking software proficiency
- Teller support
- Cross-selling techniques
- Deposit processing
- Staff training and development
- Currency exchange
- Transaction verification proficiency
- Cash handling expertise
- Safe deposit box management
- Banking financial software
- Wire transfer processing
References
- Diane Harlon, Manager Bryn Mawr Trust, now Assistant manager at WSFS, (484)288-0221
- James Shredenchek, Manager at WSFS, (610)999-8957
- Kristen Francois, Manager at Sharon Bank, (610)864-0136
Timeline
Teller
PNC BANK
02.2022 - 06.2024
Teller / Customer Service
SHARON BANK
12.2018 - 12.2021
Head Teller
BRYN MAWR TRUST BANK
09.2004 - 02.2016
High School -
Sun Valley High School
Microsoft Word and some college courses
DCCC Media Campass