Summary
Overview
Work History
Education
Skills
Personal Information
Certifications Courses
Timeline
Generic
Mario Andrés Ballesteros Martínez

Mario Andrés Ballesteros Martínez

Flight Attendant
Panama

Summary


Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Always looking to learn new skills, take on extra responsibilities, and grow professionally. Self-motivated, team player with strong organizational and interpersonal skills.

Overview

8
8
years of professional experience
11
11
years of post-secondary education
2
2
Languages

Work History

Flight Attendant

COPA Airlines
05.2022 - Current
  • Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
  • Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.

Captioning Agent and Customer Service Representative

Star Contact/Alorica
02.2019 - 08.2021
  • Translator and captioner in English for individuals with hearing disabilities
  • Promoted a positive work environment by actively participating in team meetings and fostering open communication among colleagues.
  • Supported team members during peak call times, ensuring all clients received prompt and efficient service.
  • Provided essential support during emergency situations or breaking news events requiring immediate response from Captioning Agents.

Personal Trainer

Costa Fit
04.2017 - 08.2018
  • Personal trainer at a CrossFit gym where I had to manage and deal with a large group of customers attending to each of their fitness goals
  • Educated clients on proper exercise techniques, reducing risk of injury during workouts.
  • Improved client fitness levels by developing personalized workout plans and monitoring progress.
  • Assisted clients with personal fitness goals through realistic objectives.

Education

Bachelor of Science - Aviation Administration

Universidad Tecnologica De Panama / Florida Institute of Technology
Panama City, Panama
05.2014 - Current

Skills

  • Customer service
  • Teamwork
  • Problem-Solving
  • Flight safety
  • First aid
  • Public speaking

Personal Information

  • Date of Birth: 04/23/96
  • Nationality: Panamanian

Certifications Courses

ICAO English Level 6 Proficiency

Timeline

Flight Attendant

COPA Airlines
05.2022 - Current

Captioning Agent and Customer Service Representative

Star Contact/Alorica
02.2019 - 08.2021

Personal Trainer

Costa Fit
04.2017 - 08.2018

Bachelor of Science - Aviation Administration

Universidad Tecnologica De Panama / Florida Institute of Technology
05.2014 - Current
Mario Andrés Ballesteros MartínezFlight Attendant