Mario Andrés Ballesteros Martínez
Flight Attendant
Panama
Summary
Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. Always looking to learn new skills, take on extra responsibilities, and grow professionally. Self-motivated, team player with strong organizational and interpersonal skills.
Overview
8
8
years of professional experience
11
11
years of post-secondary education
2
2
Languages
Work History
Flight Attendant
COPA Airlines
05.2022 - Current
- Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
Captioning Agent and Customer Service Representative
Star Contact/Alorica
02.2019 - 08.2021
- Translator and captioner in English for individuals with hearing disabilities
- Promoted a positive work environment by actively participating in team meetings and fostering open communication among colleagues.
- Supported team members during peak call times, ensuring all clients received prompt and efficient service.
- Provided essential support during emergency situations or breaking news events requiring immediate response from Captioning Agents.
Personal Trainer
Costa Fit
04.2017 - 08.2018
- Personal trainer at a CrossFit gym where I had to manage and deal with a large group of customers attending to each of their fitness goals
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Improved client fitness levels by developing personalized workout plans and monitoring progress.
- Assisted clients with personal fitness goals through realistic objectives.
Education
Bachelor of Science - Aviation Administration
Universidad Tecnologica De Panama / Florida Institute of Technology
Panama City, Panama 05.2014 - Current
Skills
- Customer service
- Teamwork
- Problem-Solving
- Flight safety
- First aid
- Public speaking
Personal Information
- Date of Birth: 04/23/96
- Nationality: Panamanian
Certifications Courses
ICAO English Level 6 Proficiency
Timeline
Flight Attendant
COPA Airlines
05.2022 - Current
Captioning Agent and Customer Service Representative
Star Contact/Alorica
02.2019 - 08.2021
Personal Trainer
Costa Fit
04.2017 - 08.2018
Bachelor of Science - Aviation Administration
Universidad Tecnologica De Panama / Florida Institute of Technology
05.2014 - Current
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