Summary
Overview
Work History
Education
Skills
Timeline
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Marisa Chiorazzo

White Oak

Summary

Dynamic and results-driven professional with a strong work ethic and exceptional communication skills, honed at UPMC McKeesport. Proven ability to enhance customer satisfaction and resolve conflicts effectively. Adept at multitasking and maintaining composure under pressure, ensuring a high-quality service experience for diverse clientele.

Overview

19
19
years of professional experience

Work History

Patient & Family Concierge

UPMC McKeesport
06.2023 - Current
  • Assist guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provide exceptional service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedy issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintain patient charts and information according to HIPPA laws and standards.
  • Manage daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Prioritize safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.

Co-Owner

Top Shelf Cleaning LLC
01.2020 - 06.2023
  • Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
  • Collaborated with co-owner on strategic planning initiatives for long-term business success.
  • Improved customer satisfaction ratings by consistently delivering high-quality products and services.
  • Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
  • Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.

Retail Team Leader

Giant Eagle, INC
04.2006 - 01.2021
  • Conducted regular performance evaluations of team members, offering constructive feedback and coaching for improvement as necessary.
  • Enhanced team productivity by implementing efficient scheduling and task delegation strategies.
  • Resolved conflicts between employees or customers quickly and professionally, maintaining a harmonious atmosphere within the store setting.
  • Demonstrated strong leadership skills, setting an example for professionalism and dedication that inspired team members to consistently strive for excellence in their roles.

Education

Riverside High School
Ellwood City, PA

Skills

  • Customer service
  • Highly adaptable
  • Strong work ethic
  • Effective problem solving
  • Excellent multitasking
  • Proactive attitude
  • Telephone etiquette
  • Team player mentality
  • Exceptional communication
  • Training and mentoring
  • Maintaining composure
  • Detail-oriented approach

Timeline

Patient & Family Concierge

UPMC McKeesport
06.2023 - Current

Co-Owner

Top Shelf Cleaning LLC
01.2020 - 06.2023

Retail Team Leader

Giant Eagle, INC
04.2006 - 01.2021

Riverside High School

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Marisa Chiorazzo