Marisa McCrane
Philadelphia
Summary
Results-driven professional with a background in specialty pharmacy and customer service. Known for strong problem-solving and communication skills, contributing to effective patient education and seamless collaboration between healthcare teams.
Overview
14
14
years of professional experience
Work History
Specialty Pharmacy Representative
CVS Specialty Pharmacy
Monroeville (remote)
10.2021 - Current
- Processed patient orders accurately and efficiently for specialty medications.
- Collaborated with team members to ensure timely medication delivery.
- Managed patient inquiries and provided exceptional customer service support.
- Documented prescription changes and maintained patient confidentiality records.
- Assisted customers with prescription refills and medication information.
- Reviewed patient medical history prior to filling any new prescriptions.
- Received payment from customers for prescriptions filled or products purchased.
- Processed third-party payments for prescriptions using appropriate software programs.
- Resolved insurance claims issues as needed.
- Facilitated communication between pharmacists, doctors, nurses, insurance companies, and other healthcare providers.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Transmitted claims to insurance companies for payment .
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
Administrative Assistant
Unified Door And Hardware Group
Pennsauken
07.2019 - 03.2021
- Organized office supplies inventory and facilitated procurement processes.
- Maintained electronic filing systems to ensure easy access to documents.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Compiled data from various sources into organized reports for review by management team.
Customer Service Manager
Raymour & Flanigan Furniture and Mattress Store
Philadelphia
06.2015 - 06.2019
- Trained staff on product knowledge and customer engagement strategies.
- Managed daily operations of customer service team in a retail furniture environment.
- Resolved customer inquiries and complaints using effective communication skills.
- Collaborated with sales teams to enhance customer satisfaction and retention.
- Provided exceptional customer service to ensure customer satisfaction.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Monitored phone calls to provide feedback and coaching.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Administrative Assistant
NCB Management Services Inc.
Trevose
07.2013 - 07.2015
- Assisted in preparing reports and documentation for internal meetings.
- Organized office supplies inventory and facilitated procurement processes.
- Maintained electronic filing systems to ensure easy access to documents.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed database systems containing customer contact information.
- Proofread content for typo-free emails and documentation.
Cashier
Faulkner Mazda
Trevose
04.2012 - 06.2013
- Assisted customers with product inquiries and service options.
- Maintained cleanliness and organization of the cashier area.
- Handled cash, credit, and debit transactions accurately.
- Collaborated with team members to enhance customer service experiences.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Issued receipts, refunds, credits or change due to customers.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
Education
Medical Billing And Coding Certificate -
DeVry University
06-2025
High School Diploma -
Archbishop Ryan High School
Philadelphia, PA06-2013
Skills
- Medical billing and insurance processing
- Customer service and support
- Team collaboration
- Data entry and verification
- Time management
- Communication skills
- Problem resolution
- Detail orientation
- HIPAA compliance
- Medicare and Medicaid processes
- Patient education
- Medication dispensing
- Quality assurance
- Advanced mathematics
- Quick learning
- Excellent communication
- Dedicated team member
Timeline
Specialty Pharmacy Representative
CVS Specialty Pharmacy
10.2021 - Current
Administrative Assistant
Unified Door And Hardware Group
07.2019 - 03.2021
Customer Service Manager
Raymour & Flanigan Furniture and Mattress Store
06.2015 - 06.2019
Administrative Assistant
NCB Management Services Inc.
07.2013 - 07.2015
Cashier
Faulkner Mazda
04.2012 - 06.2013
Medical Billing And Coding Certificate -
DeVry University
High School Diploma -
Archbishop Ryan High School