Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Marisa Ocker

West Reading

Summary

Experienced with active listening and empathetic communication in medical settings. Utilizes therapeutic strategies to support client growth and well-being. Strong understanding of team dynamics and client confidentiality, ensuring trustworthy and supportive atmosphere.

Overview

5
5
years of professional experience
1
1
Certification

Work History

CERTIFIED MEDICAL ASSISTANT

PENN STATE HEALTH MEDICAL GROUP
08.2024 - 04.2025
  • Rooming patients, obtaining information for the appointment, assisting with scanning files into charts and answering portal messages. Administering and documenting medications to adults. Scheduling patients for same day appointments and triaging phone calls. Filling out medication prior authorizations.

PATIENT CARE ASSISTANT

PENN STATE HEALTH MEDICAL GROUP
10.2023 - 08.2024
  • Rooming patients by obtaining vitals and information important to the appointment. Answering phone calls and filling out prior authorizations for medications. Communicating to other staff members needs of the patient(s).

GRIEVANCE COORDINATOR

AMERIHEALTH CARITAS
02.2023 - 10.2023
  • Processing grievances for Personal Assistance Services for members. Outreaching to members regarding their case and scheduling grievance hearings. Creating scheduling and outcome letters. Researching members cases to submit to the medical director to review.

BEHAVIORAL HEALTH CLINICAL ASSISTANT

WELLSPAN PHILHAVEN
02.2022 - 02.2023
  • Intercepting patient phone calls regarding medication refills/issues. Obtaining vitals, confirming patients’ medications. Helping patients that are in crisis and starting provider notes. Initiating prior authorizations regarding patient medications on Cover My Meds. Initiate appeals or peer-to-peer process regarding medications that have been denied. Provide feedback to coworkers and contribute to ideas within the organization.

FAMILY COORDINATOR

EDWARD J. KUHN FUNERAL HOME
10.2021 - 02.2022
  • Assist with planning funerals, providing documentation to the state of Pennsylvania, active listening and administrative responsibilities. Preparing loved ones for wakes and memorial services.

BEHAVIORAL HEALTH CLINICAL ASSISTANT

WELLSPAN PHILHAVEN
05.2020 - 10.2021
  • Intercepting patient phone calls regarding medication refills/issues. Obtaining vitals, confirming patients’ medications. Helping patients that are in crisis and starting provider notes. Initiating prior authorizations regarding patient medications on Cover My Meds. Initiate appeals or peer-to-peer process regarding medications that have been denied. Provide feedback to coworkers and contribute to ideas within the organization.

Education

Medical Assistant Certificate -

ED2GO
07.2024

Bachelor of Science - Interdisciplinary Studies

Albright College
05.2024

AA - Addiction Studies, Human Services

Reading Area Community College
06.2020

Skills

  • Strong active listening skills
  • Empathic
  • Proficient in Epic System
  • Accountable
  • Team Oriented
  • Ensuring patient safety
  • HIPAA compliance
  • Conflict resolution
  • Problem-solving
  • Time management
  • Team collaboration
  • Treatment setup

Certification

  • CCMA - Certified Clinical Medical Assistant
  • CNA - Certified Nurse Assistant

Timeline

CERTIFIED MEDICAL ASSISTANT

PENN STATE HEALTH MEDICAL GROUP
08.2024 - 04.2025

PATIENT CARE ASSISTANT

PENN STATE HEALTH MEDICAL GROUP
10.2023 - 08.2024

GRIEVANCE COORDINATOR

AMERIHEALTH CARITAS
02.2023 - 10.2023

BEHAVIORAL HEALTH CLINICAL ASSISTANT

WELLSPAN PHILHAVEN
02.2022 - 02.2023

FAMILY COORDINATOR

EDWARD J. KUHN FUNERAL HOME
10.2021 - 02.2022

BEHAVIORAL HEALTH CLINICAL ASSISTANT

WELLSPAN PHILHAVEN
05.2020 - 10.2021

Medical Assistant Certificate -

ED2GO

Bachelor of Science - Interdisciplinary Studies

Albright College

AA - Addiction Studies, Human Services

Reading Area Community College

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Marisa Ocker