Marisa Penelski
Pottsville
Summary
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment. Ready to use and develop customer service and mathematical skills in legal assistant role.
Overview
12
12
years of professional experience
Work History
Casino Table Games Dealer
Hollywood Casino at Penn National Race Course
02.2023 - Current
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Assisted new players by explaining rules and strategies, increasing their confidence and enjoyment at the table.
- Maintained professional appearance while adhering to casino dress code policies, projecting a polished image that enhanced overall guest experience.
- Utilized strong interpersonal skills to build relationships with both novice and experienced players, fostering a welcoming atmosphere for all guests.
- Demonstrated flexibility in working across different game types as needed to accommodate fluctuating staffing levels or guest preferences.
- Ensured game integrity by strictly adhering to casino policies and procedures for dealing various table games.
- Maintained strong communication with pit bosses regarding any suspicious activities or potential security threats observed on the casino floor.
- Collaborated with floor supervisors to address player concerns or questions promptly, ensuring seamless gameplay experiences.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
Bartender
Longhorn Steakhouse
11.2012 - 07.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Table Games Dealer
Mount Airy Casino And Resort
01.2022 - 02.2023
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Monitored game for potential security risk to protect operation and players.
Insurance Agent
New York Life Insurance Co
03.2021 - 01.2022
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
Administrative Assistant
New York Life Insurance Co
02.2020 - 03.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Contributed to policy updates, researching regulations to ensure company compliance.
Education
Paralegal Certificate - Paralegal Studies
Villanova University
Villanova, PABachelor of Arts - Analytic Philosophy
University of Pittsburgh
Pittsburgh, PASkills
- Effective Stress Management
- Excellent customer service
- Quick learner
- Strong mathematical skills
- Patience and composure
- Team player attitude
- Reliability and punctuality
- Conflict resolution
- Computer proficiency
- Filing
- Clerical support
- Customer and client relations
- File organization
- Microsoft outlook
- Administrative support
- Microsoft Word
- Time management
- Office administration
Timeline
Casino Table Games Dealer
Hollywood Casino at Penn National Race Course
02.2023 - Current
Table Games Dealer
Mount Airy Casino And Resort
01.2022 - 02.2023
Insurance Agent
New York Life Insurance Co
03.2021 - 01.2022
Administrative Assistant
New York Life Insurance Co
02.2020 - 03.2021
Bartender
Longhorn Steakhouse
11.2012 - 07.2023
Paralegal Certificate - Paralegal Studies
Villanova University
Bachelor of Arts - Analytic Philosophy
University of Pittsburgh
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