Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marissa Anderson

Normalville

Summary

Dynamic EMT-Basic with proven expertise at Fayette EMS in critical decision-making and patient triage. Adept at vital sign assessment and emergency management, I excelled in high-pressure situations, enhancing patient care and outcomes. Recognized for fostering teamwork and maintaining accurate medical records, ensuring efficient operations and superior service delivery.

Certified, entry-level Emergency Medical Technician with educational background adept at learning processes associated with assessing emergencies and delivering exceptional problem-solving and decision-making processes. Highly-skilled emergency services professional calmly and quickly assesses medical situations.

Fast-thinking Emergency Medical Technician with 6 months of experience. Known for efficiency and accuracy in stressful situations with excellent decision-making skills and attention to detail. Dedicated to comprehensive and compassionate patient care.

Dependable Customer Service Representative effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

EMT-Basic

Fayette EMS
12.2024 - Current
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
  • Evaluated patient histories to assess and prioritize levels of care.
  • Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.
  • Conducted equipment and vehicle checks to maintain continuous and safe operation.
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
  • Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
  • Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
  • Trained EMTs in basic life support skills, oxygen therapy, and wound care.
  • Utilized oxygen tanks, EKG and IVs to perform various medical procedures.
  • Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
  • Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
  • Administered CPR, oxygen and other life-saving medical treatments.
  • Assisted with lifting and moving patients.
  • Assessed medical conditions of patients in pre-hospital settings.
  • Responded to 911 calls for medical emergencies.
  • Transported patients to medical facilities and provided transportation to follow-up appointments.
  • Handled patient transfers from one medical facility to another.
  • Followed all safety protocols and took necessary precautions while providing care.
  • Collaborated with medical doctors and other healthcare professionals.
  • Observed patient behavior to report changes to medical personnel.

Customer Service Representative

Walmart
01.2020 - 03.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Collaborated with team members to develop best practices for consistent customer service delivery. Z
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.t
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Education

Bachelor of Science - Integrated Science

Saint Vincent College
Latrobe, PA
05-2020

Skills

  • Basic life support
  • Vital sign assessment
  • Critical decision-making skills
  • Patient assessments
  • Vital signs monitoring
  • Emergency vehicle operation
  • Patient evaluations
  • CPR and first aid
  • Airway management
  • Pre-hospital care
  • Emergency management
  • Bleeding control
  • Direct patient care
  • Supply restocking
  • Patient triage
  • Medical recordkeeping
  • Medical records management
  • Problem-solving
  • Time management
  • Multitasking and organization
  • Team collaboration

Languages

English

Timeline

EMT-Basic

Fayette EMS
12.2024 - Current

Customer Service Representative

Walmart
01.2020 - 03.2021

Bachelor of Science - Integrated Science

Saint Vincent College
Marissa Anderson