Marissa Miller
Erie
Summary
Dynamic professional with experience at Supportive Living Services, skilled in behavioral assessment and emotional support. Proven ability to enhance client satisfaction through personalized care plans and effective communication. Recognized for problem-solving and teamwork, fostering a collaborative environment that promotes community integration and individual well-being. CPR certified. RBT Certified.
Overview
14
14
years of professional experience
1
1
Certification
Work History
DSP
Supportive Living Services
10.2024 - Current
- Assisted individuals with daily living activities, enhancing overall quality of life.
- Implemented personalized care plans to address specific client needs and preferences.
- Monitored client behavior and reported changes to healthcare professionals for timely interventions.
- Facilitated community integration by organizing and participating in social activities for clients.
- Adapted care strategies based on feedback, improving service delivery and client satisfaction.
PCA
Voices For Independence
04.2019 - 06.2024
- Provided personal care and assistance to individuals with disabilities, enhancing daily living activities.
- Developed individualized care plans in collaboration with clients and healthcare providers to ensure tailored support.
- Monitored client health conditions and reported significant changes to appropriate medical personnel for timely intervention.
- Trained new staff on best practices for patient care, fostering a supportive team environment.
Assistant Manager
McDonald's
05.2012 - 09.2019
- Supervised daily operations to ensure compliance with quality standards and customer service excellence.
- Trained and mentored team members on operational procedures and customer engagement techniques.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Developed staff schedules to maintain optimal staffing levels during peak hours for efficiency.
Education
Bachelor of Science - Psychology
University of Phoenix
Tempe, AZ08-2029
Skills
- Teamwork
- Teamwork and collaboration
- Fast learner
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Clear communication
- Attentive to people
- CPR certification
- Decision-making
- Certified in CPR/AED
- Emotional support
- Behavioral assessment
- Behavior modification techniques
- Behavioral support
- Behavior observation
Certification
- RBT - Registered Behavior Technician
Timeline
DSP
Supportive Living Services
10.2024 - Current
PCA
Voices For Independence
04.2019 - 06.2024
Assistant Manager
McDonald's
05.2012 - 09.2019
Bachelor of Science - Psychology
University of Phoenix