Marissa Novitski
Saratoga
Summary
Dynamic, results-driven professional with a strong foundation in psychology and business operations, adept at leading teams and implementing impactful training programs that optimize performance. Demonstrated expertise in managing escalations, fostering collaboration, and driving growth across diverse environments. A commitment to excellence and continuous improvement fuels a passion for innovative problem-solving and effective teamwork. Recognized for inspiring others and creating a positive impact within organizations.
Overview
7
7
years of professional experience
Work History
Operations Supervisor- Reconciliation
SEI Private Trust Company
05.2024 - Current
- Enhanced team performance by managing 14 reconciliation team members effectively.
- Implemented training programs to address knowledge gaps within the team.
- Conducted monthly mentoring sessions to align individual and team performance goals.
- Facilitated daily meetings to motivate team members and address concerns promptly.
- Resolved client escalations by collaborating with operational teams for effective solutions.
- Supported team inquiries by guiding members in handling client escalations.
Reconciliation Specialist I
SEI Private Trust Company
06.2023 - 05.2024
- Enhanced efficiency of new hire training through organized project development.
- Prioritized tasks effectively while supporting new employee training initiatives.
- Facilitated escalation of issues between coworkers and management for timely resolutions.
- Promoted teamwork and collaboration within the reconciliation team for improved outcomes.
- Managed client inquiries patiently, addressing issues with large clients daily.
Reconciliation Operations Analyst
SEI Private Trust Company
01.2020 - 06.2023
- Resolved client inquiries by addressing escalation emails promptly and efficiently.
- Conducted daily analysis of health check breaks to ensure accuracy and timeliness.
- Investigated aged breaks in TLM and health checks, implementing necessary corrections.
- Trained new hires effectively while managing email communications and workload distribution.
- Fostered open communication across SEI teams to resolve issues professionally and swiftly.
- Pursued advanced banking and reconciliation skills for professional growth and development.
Vibrant Living Assistant
Brightview
06.2019 - 01.2020
- Organized daily happy hours residents.
- Participate and help plan fundraiser events.
- Helped the director’s plan and set up monthly events for the residents.
- Discussed the progress and well-being of residents with their families.
- Built rapport with residents, ensuring their comfort in their new home.
- Attend resident council meetings.
- Plan and facilitate activities for memory care, personal care and independent residents.
Education
Bachelor of Science - Psychology
Gwynedd Mercy University
Ambler, PA05.2019
Skills
- Time Management
- Collaboration
- Positivity
- Teamwork
- Excel Proficiency
- Task delegation
- Team Training
Timeline
Operations Supervisor- Reconciliation
SEI Private Trust Company
05.2024 - Current
Reconciliation Specialist I
SEI Private Trust Company
06.2023 - 05.2024
Reconciliation Operations Analyst
SEI Private Trust Company
01.2020 - 06.2023
Vibrant Living Assistant
Brightview
06.2019 - 01.2020
Bachelor of Science - Psychology
Gwynedd Mercy University