Marissa Quigley
Philadelphia
Summary
Dynamic Practice Manager at Cottman Animal Hospital with expertise in clinic operations and financial management. Proven ability to enhance client relations and streamline inventory processes. Skilled in training staff to achieve high performance, ensuring a positive environment for both clients and team members. Committed to delivering exceptional service and operational excellence.
Overview
19
19
years of professional experience
Work History
Practice Manager
Cottman Animal Hospital
Philadelphia
09.2022 - Current
- Oversees the day-to-day operations of the clinic, managing staff and scheduling, and handling administrative tasks.
- Handles client relations such as inquiries, client complaints and ensuring positive client experiences.
- Overseeing the ordering and inventory and management of supplies.
- Managing the practice's finances, including billing, collections, and budgeting.
- Providing training and support to staff, ensuring they are competent in their roles.
- Serves as point of contact for relationship with clinic vendors.
Veterinary Technician Assistant
Cottman Animal Hospital
Philadelphia
10.2018 - 09.2022
- Collect patient history and conduct the initial intake medical evaluation on animals
including taking vital signs, drawing blood, collecting laboratory samples, completing
diagnostic imaging/radiographs, and observing behavior. - Maintain an overall sterile environment, follow standard protocols and ensure adherence
to health and safety regulations. - Administer vaccines and medications to patients on a needed basis.
- Assist with surgical operations including assembling the required instruments, sterilizing
the surgical suite, administering anesthesia, safely restraining the animals, placing
catheters, monitoring machinery, and cleaning up post-surgery.
Childcare Provider
Comfort Zone Childcare
Philadelphia
11.2014 - 07.2021
- Ensured cleanliness of classroom areas including toys, furniture, materials.
- Taught children how to complete basic crafts such as paintings, drawings and decorations.
- Maintained safe play environment.
- Collaborated with teachers on special projects such as holiday parties or end-of-year events.
- Communicated with parents or guardians about daily activities, behaviors and upcoming events.
- Monitored children's progress through ongoing assessments of their abilities and interests.
Waitress
Tony's Place Family Restaurant & Pizzeria
Philadelphia
10.2005 - 07.2014
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Trained new employees to perform duties.
- Took orders for food and drinks and delivered them to guests.
- Presented menus and answered questions regarding items.
- Processed payments accurately using cash registers or POS systems.
Education
High School Diploma -
Delaware Valley High School
Philadelphia05-2008
Skills
- Clinic operations
- Staff management
- Financial management
- Client relations
- Inventory management
- Employee training
Timeline
Practice Manager
Cottman Animal Hospital
09.2022 - Current
Veterinary Technician Assistant
Cottman Animal Hospital
10.2018 - 09.2022
Childcare Provider
Comfort Zone Childcare
11.2014 - 07.2021
Waitress
Tony's Place Family Restaurant & Pizzeria
10.2005 - 07.2014
High School Diploma -
Delaware Valley High School