Maritzabel Arroyo
NAZARETH
Summary
Dynamic leader with a proven track record at Giant Food Stores, adept in team leadership and customer service. Excelled in enhancing customer satisfaction and employee productivity, significantly improving safety procedures. Fluent in Spanish, skilled in workforce management and decision-making, fostering a culture of collaboration and continuous learning. Achieved cost control, boosting profits through strategic planning and team agility.
Overview
14
14
years of professional experience
Work History
Manager
Giant Food Stores
12.2010 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
Education
High School Diploma -
Liberty High School
Bethlehem, PA06.2009
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Workforce managemen
- Fluent in Spanish
Languages
Spanish
Native or Bilingual
Timeline
Manager
Giant Food Stores
12.2010 - Current
High School Diploma -
Liberty High School
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