Marivit Zequeida
Perkasie
Summary
Dynamic customer service professional with a strong work ethic and proven conflict resolution skills. Recognized for enhancing customer satisfaction and training new team members. Expertise in inventory management and POS system operation, contributing to a seamless shopping experience and fostering teamwork in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Customer Service Associate/Cashier
Wawa Incorporation
07.2025 - 11.2025
- Provided exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction.
- Demonstrated strong product knowledge to assist customers with making informed purchasing decisions.
- Assisted in training new team members on company policies, procedures, and best practices for delivering excellent customer service.
- Effectively handled escalated situations by remaining calm under pressure and de-escalating tense conversations with upset customers.
- Efficiently operated cash register, accurately processing transactions and handling cash. Maintained a clean and organized checkout area to enhance the overall shopping experience for customers.
- Processed returns and exchanges according to company policies, ensuring accuracy in refunding or crediting customers' accounts.
- Demonstrated strong attention to detail when reconciling cash drawer at the end of each shift.
- Participated in training programs to enhance knowledge of products, promotions, and company policies.
- Assisted in inventory management by monitoring stock levels at the checkout area and notifying supervisors when replenishment is needed.
- Contributed to a positive work environment by fostering teamwork among colleagues through effective communication and support
Bakery Associate
Landis Supermarkets
07.2023 - 07.2025
- Crafted high-standard breads, pastries, and cakes, ensuring consistent satisfaction of customer demands.
- Executed operation of commercial baking equipment including ovens, mixers, and dough sheeters with precision and efficiency.
- Trained new bakery staff members on proper techniques for mixing, shaping, proofing, and baking various doughs.
- Resolved customer complaints or concerns promptly and professionally to ensure satisfaction.
- Developed strong relationships with customers through friendly interactions resulting in repeat business.
- Conducted regular maintenance checks on baking equipment ensuring optimal performance at all times.
- Assisted in the preparation of specialty items for holidays or special events.
- Collaborated with the pastry chef to develop new recipes and improve existing ones based on customer feedback.
- Maintained a clean and organized work area, adhering to food safety and sanitation guidelines
Freight Processing Manager
Big Lots Stores, Inc.
12.2021 - 06.2023
- Managed operations of freight team.
- Directed associates in truck unloading and warehouse organization processes.
- Guided associates in executing cashiering and customer service tasks on the sales floor.
- Managed store access, performing and ensuring secure opening and closing tasks efficiently.
- Accurately documented and processed incoming freight shipments through efficient unloading and sorting.
- Conducted quality inspections on incoming products to detect damages or discrepancies. Implemented safety protocols and best practices to minimize workplace accidents and injuries.
- Maintained cleanliness of the warehouse by regularly sweeping floors, organizing shelves, and disposing of packaging materials properly.
- Trained new hires on proper handling techniques for different types of merchandise as part of the onboarding process.
- Collaborated with cross-functional teams including procurement, sales, and customer service departments to resolve any order-related issues or delays efficiently
Education
High School Diploma -
North Penn Highschool
Lansdale, PA06.2022
Skills
- Strong work ethic
- Reliability and punctuality
- Team player mentality
- Upselling strategies
- Inventory management
- Attention to detail
- Multitasking and organization
- Customer satisfaction
- Conflict resolution
- Quality assurance
- POS system operation
- Merchandise restocking
- Point-of-sale system
- Team leadership
- Customer service excellence
- Organizational skills
- Creative thinking
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Associate/Cashier
Wawa Incorporation
07.2025 - 11.2025
Bakery Associate
Landis Supermarkets
07.2023 - 07.2025
Freight Processing Manager
Big Lots Stores, Inc.
12.2021 - 06.2023
High School Diploma -
North Penn Highschool