Mariya Mathan Thomas
Philadelphia
Summary
Dedicated Customer Service Representative with a proven track record in problem resolution and customer satisfaction. Recognized for adaptability, attention to detail, and effective communication. Committed to delivering exceptional service and enhancing customer experiences.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Allstae
Philadelphia
01.2011 - Current
- Handled customer inquiries via phone, email, and chat promptly and professionally.
- Resolved customer complaints by identifying issues and providing effective solutions.
- Maintained detailed records of customer interactions in the company database.
- Collaborated with team members to improve service efficiency and customer satisfaction.
- Educated customers on product features, benefits, and usage instructions effectively.
- Processed orders, returns, and exchanges accurately in the company system.
- Assisted in training new representatives on customer service protocols and tools.
- Updated knowledge of products and services to provide accurate information to customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Science - Law
Kerala University
Trivandrum01-1986
Skills
- Customer relationship management
- Order processing systems
- Conflict resolution
- Product knowledge
- Customer feedback analysis
- Communication strategies
- Service quality improvement
- Team collaboration
- Dependable and responsible
- Relationship building
- Team building
- Supervision and leadership
- Team management
Languages
English
Professional
Hindi
Professional
Timeline
Customer Service Representative
Allstae
01.2011 - Current
Bachelor of Science - Law
Kerala University
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