Mark A. Lazar

• Deliver exceptional customer service, addressing guest inquiries and resolving issues promptly.
• Manage check-in and check-out processes efficiently to enhance guest satisfaction. Both for individuals and groups.
• Coordinate room assignments and ensure accurate billing for guests upon departure.
• Knowledge of hotel services, local attractions, and events to assist guests effectively.
• Awareness of all room types, features and accessability options
• coordinate with large group leaders to facilitate a smooth experience for the entire block of guests

This position was an interesting but impactful learning experience. A low budget hotel, constantly with major problems. I Worked all Shifts, Primarily 2nd. During which I was the only worker so whatever problem inevitably arose, I had to solve. There was always something new. I had a great relationship with ownership and staff. I worked this role for years when off of high school and home from college.

• (570) 343-1166

• (570) 587-2781