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 Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. 

Proactive IT Support Specialist, experienced in all aspects of computer support. Seeking an IT role where 5+ years of experience will be fully utilized in providing proficient ticket management and hard and software troubleshooting. Effective communicator with a dedication to improving user’s experience as well as security of the system.

Detail-oriented, organized, and meticulous IT Professional. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

I am a computer engineering student with a passion for pursuing and pushing the boundaries of robotics, AI, and quantum computing. I particularly excel in leadership roles, having been the captain of my robotics team and leading the pioneering effort of the Solar Car Challenge in my high school. Facing these experiences so early in my life has taught me how to innovate, collaborate, persevere, and lead, even when faced with intense pressure and scrutiny.
My life living abroad helped foster a sense of belonging and open-mindedness, but some of my most profound growth came during my two years serving as a missionary in Alaska, where I learned the importance of love, empathy, and staying grounded in my values. Those experiences shaped not just my approach to life, but also how I view my role in technology. I'm always looking for ways to combine innovation with genuine human impact.
At my core, I believe in Love, Honor, and Ambition. These values guide everything I do, from my day-to-day work to my long-term vision of being at the forefront of robotics and AI innovation. I'm eager to dive into opportunities that allow me to explore new ideas, connect with others, and ultimately create something that can make a real difference in the world. I'm driven not just by the desire to achieve, but by the passion to learn and grow every step of the way.

Dynamic IT professional with a proven track record at Oni Studios, excelling in ticket management and remote support. Adept at enhancing customer satisfaction through effective problem-solving and team training. Skilled in hardware diagnostics and committed to maintaining high service standards, ensuring seamless technical support and operational efficiency.
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Mark Esmond

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IT Help Desk Agent

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Cybersecurity Certification - Cybersecurity

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IT Help Desk Agent

University of Pennsylvania

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