Mark Gade
Lewisberry,PA
Summary
Dynamic Retail Manager with a proven track record at The Gade Farm, excelling in performance monitoring and staff management. Achieved significant sales growth through effective training and visual merchandising. Skilled in inventory control and fostering strong customer relationships, driving operational efficiency in a fast-paced environment.
Overview
15
15
years of professional experience
Work History
Retail Manager
The Gade Farm
06.2009 - 06.2024
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed store organization, maintenance, and purchasing functions.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Completed routine store inventories.
- Submitted orders for new inventory.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Assisted with hiring, training and mentoring new staff members.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Education
Associate of Applied Science - Agricultural Business
SUNY At Cobleskill
Cobleskill, NYBachelor of Arts - English Literature
SUNY, Oneonta
Oneonta, NYSkills
- Supplier communication
- Accurate money handling
- Sales growth
- Decision-making
- Strong multi-tasking
- Store operations
- Inventory control
- Store opening and closing
- Staff management
- Employee scheduling
Timeline
Retail Manager
The Gade Farm
06.2009 - 06.2024
Associate of Applied Science - Agricultural Business
SUNY At Cobleskill
Bachelor of Arts - English Literature
SUNY, Oneonta