MARK GAIN
Grand Valley
Summary
I've had a few different jobs doing different things. From construction to sales.
Security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.
Experienced with conducting surveillance and managing access control to prevent unauthorized entry. Utilizes strong observational skills to identify and address potential security threats effectively. Knowledge of emergency response procedures, ensuring swift and appropriate action during incidents.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
07.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Protected facility and property guests by regularly monitoring surveillance feeds.
- Trained Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by monitoring surveillance equipment.
- Monitored CCTV for security breaches.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team using two-way radios, mobile phones and other technological devices.
- Wrote detailed reports of all security breaches and investigations.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Issued access cards to authorized personnel to monitor access points.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
Security Officer
BlackGate Security
04.2023 - 06.2023
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Examined doors, windows and gates to verify security.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Investigated suspicious activities and persons to maintain security of premises.
- Wrote detailed reports of all security breaches and investigations.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
Machinist
Greenfield Cabinetry
04.2022 - 03.2023
- Inspected completed parts to verify compliance with specifications and quality standards.
- Operated drill presses, lathes and milling machines to produce required parts.
- Manually set up machinery, lathes, and grinders.
- Adapted to frequently changing priorities in a dynamic manufacturing environment, ensuring timely completion of all assignments.
- Worked with team members to improve production processes and procedures.
- Assisted in training new machinists on company procedures, best practices, and safe operation of equipment.
- Monitored equipment to detect and report malfunctions and prevent accidents.
- Optimized tooling performance through regular inspection, cleaning, sharpening or replacing worn tools as needed.
- Achieved tight tolerances by carefully calibrating machines before beginning each job.
- Completed projects on time and under budget and maintained equipment and tools.
- Managed multiple projects simultaneously, prioritizing tasks to meet deadlines while maintaining high-quality work standards.
- Lubricated parts and performed minor and preventive maintenance to improve machine function and increase lifespan.
- Maximized machine uptime by efficiently scheduling jobs based on priority level and resource availability.
- Achieved consistent quality, performing detailed final inspections and adjustments on completed parts.
- Facilitated smoother project transitions by maintaining clear and detailed production logs.
- Improved product quality with meticulous inspection of machined parts against strict industry standards.
- Streamlined production processes, setting up machinery and tools before each project.
- Operated CNC and manual lathes, mills and drill presses to produce precision machined components.
- Calibrated and aligned machine components for proper functioning.
- Utilized CAD and CAM software to design tool paths, select cutting tools and set machine parameters.
Firearms Sales Associate
Sportsman's Warehouse
08.2021 - 03.2022
- Kept an eye on customers for signs of security issues and reported them to management
- Assisted customers in completing purchases, locating items, and enrolling in reward programs in order to increase customer loyalty, satisfaction, and sales
- Assisted customers in making purchasing decisions by providing relevant product and regulatory information
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Kept up to date on best practices for handling firearms and accessories, which I implemented and enforced
- Promoted customer loyalty and consistent sales by providing friendly service and knowledgeable assistance
- Talked to customers about [Product or Service], outlined restrictions, and educated them on policies
- Worked diligently to meet or exceed special goals, such as credit card applications, special donations, and specific product promotions, on a regular basis
- Checked customer prices and processed sales by scanning barcodes
- Taught new associates how to operate the cash register, including how to open it, conduct customer transactions, and balance the drawer
- Helped customers sign up for store loyalty programs and explained the benefits in detail
- Restocked the sales floor and reorganized the shelves, racks, and bins for a cleaner look
- Completed sales in excess of $6,000 with a near-zero error rate using a POS system
- Used both PICS and traditional NICS phone-in checks to process as many as 6 background checks per day
- Helped customers by answering their questions and completing their requests
- Listened to the needs and desires of customers in order to identify and recommend the best products
- Opened, shelved, and merchandised new products in visually appealing and well-organized displays for maximum sales promotions
- Kept my knowledge of store sales, payment policies, and security standards up to date
- Kept an eye on the sales floor to see if there were any opportunities for customer service or if there was a need for loss prevention controls
Lawn Care Specialist
StarkScapes, LLC
03.2019 - 07.2021
- Strategically placed shrubs, trees, and flowers to achieve specific landscape effects
- Improved turf appearance through regular mowing, edging, and trimming services.
- Assisted in training new team members on company procedures, equipment usage, and safety protocols.
- Ensured safety while operating various lawn care equipment, reducing workplace accidents.
- Achieved strong client relationships by consistently delivering high-quality results that met or exceeded expectations.
- Implemented creative landscaping designs tailored to each property''s unique characteristics for enhanced curb appeal.
- Maintained customer satisfaction with timely and efficient completion of tasks.
- Performed seasonal services such as leaf removal, dethatching, and overseeding to promote healthy lawns yearround.
- Delivered exceptional customer service, leading to positive reviews and referrals.
- Collaborated with team members to complete projects efficiently and maintain a high standard of workmanship.
- Maintained and serviced lawn care equipment to enhance longevity.
- Operated varied types of lawn care vehicles, following safety protocols to prevent accidents.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Cut trees and shrubs to shape and maintain landscape.
- Utilized lawn striping methods for healthy grass growing and appearance.
- Removed tree stumps, roots and debris for cohesive landscape appearance.
- Performed equipment maintenance and repairs to keep tools functional for projects.
- Maintained gardening tools by replacing blades and fluids.
Van Driver
Hallcon Corporation
06.2017 - 08.2018
- Planned delivery routes and the most efficient distribution methods
Infantryman (11B)
US Army
02.2014 - 06.2014
- Maintained high levels of personal accountability by meeting strict standards for grooming, uniform appearance, punctuality, and conduct at all times.
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Trained in use of tear gas, passive ordnance, and explosives.
- Trained in navigating challenging terrain using map reading skills, GPS technology, and natural landmarks for efficient travel during missions. (Land Nav)
- Trained on infantry tactics, weaponry, and procedures within the unit, providing guidance when needed.
- Trained to utilize advanced tactics to engage and neutralize enemy combatants.
- Constructed and camouflaged infantry positions and equipment to prevent detection.
- Executed directives from command center with necessary timeliness and efficiency.
- Analyzed terrain to identify advantageous positions for operations.
- Trained in utilizing advanced combat tactics to maintain safety during engagements.
Education
Bachelor of Science - Homeland security, Emergency management
Colorado Technical University
Colorado Springs, CO01-2020
Skills
- Problem resolution
- Project organization
- Team building
- Regulatory compliance
- Customer service
- Report writing
- Incident reporting
- General security
- CCTV surveillance
- Detail-oriented
- Surveillance
- Emergency response
- Access control
- Patrol operations
- Security screenings
- Conflict de-escalation
- Access control management
- Electronic surveillance
- Document management
- Threat management
- Stationary surveillance
- Security equipment operation
- Crime prevention
- Emergency management
- Crisis management
- Theft prevention training
- Personnel screening
- Investigation documentation
- Report generation
- Military experience
- Weapons training
- Firearms expert
- Active shooter training
- Workplace violence prevention
- Emergency evacuation procedures
- Hazardous materials response
- Defensive tactics training
- Asset protection
- Interior and exterior patrol
- Entrance control
- Fire safety training
- Criminal law knowledge
- Identification verification
- Bomb threat procedures
- CPR certified Through Fire Department
- Checkpoint management
- Premises patrol
- Shift work experience
- High level of integrity
- Access badge distribution
- Work ethic
- Workplace safety
- Patrolling
- Verbal and written communication
- Reliability
- Punctuality
- Security camera monitoring
- Security protocols
- Reporting skills
- ID verification
- Emergency awareness
- Self-defense
- Keen observer
- Physical stamina
- Security operations experience
- Perimeter security
Certification
- CFR - Certified First Responder
- EVOC - Emergency Vehicle Operators Course (not current)
- HAZWOPER - Hazardous Waste Operations and Emergency Response
- HAZMAT Awareness
- NIMS 100, 700, & 800
- MODS 1 & 2
- CPR ( Through the Fire Department that I'm a member of)
- Forklift- High reach truck
- Firearms Instructor ( Expired)
Languages
English
Native or Bilingual
Timeline
Security Officer
Allied Universal Security Services
07.2023 - Current
Security Officer
BlackGate Security
04.2023 - 06.2023
Machinist
Greenfield Cabinetry
04.2022 - 03.2023
Firearms Sales Associate
Sportsman's Warehouse
08.2021 - 03.2022
Lawn Care Specialist
StarkScapes, LLC
03.2019 - 07.2021
Van Driver
Hallcon Corporation
06.2017 - 08.2018
Infantryman (11B)
US Army
02.2014 - 06.2014
Bachelor of Science - Homeland security, Emergency management
Colorado Technical University
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