Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Mark Gaynord

Valencia

Summary

Customer-focused store manager with extensive experience in retail operations and sales leadership. Proven track record in implementing profitability strategies and enhancing team performance. Expertise in recruiting, training, and developing store associates and assistant managers to achieve operational goals.

Overview

37
37
years of professional experience

Work History

Store Manager

Rite Aid
Pittsburgh
10.1999 - Current
  • Created weekly work schedules for store personnel.
  • Organized promotional events to increase product awareness.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Recruited, trained and supervised new employees.

Softlines Manager

Kmart, Sears Holding
Pittsburgh
02.1988 - 10.1999
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Collaborated with other departments such as Visual Merchandising to maximize product placement opportunities within the store environment.
  • Maintained compliance with company policies and procedures related to safety regulations, loss prevention.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Managed the recruitment, selection, training and development of new employees.
  • Assigned work and monitored performance of project personnel.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked effectively in team environments to make the workplace more productive.

Education

Bachelor of Science - Business Administration

Geneva College
Beaver Falls, PA
01-1988

Skills

  • Sales analysis and financial reporting
  • Inventory management
  • Employee training and development
  • Cash handling and customer service

References

References available upon request.

Timeline

Store Manager

Rite Aid
10.1999 - Current

Softlines Manager

Kmart, Sears Holding
02.1988 - 10.1999

Bachelor of Science - Business Administration

Geneva College

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Mark Gaynord