Mark Hladkou
Schwenksville
Summary
I'm a highly motivated, goal-driven individual with roughly 4.5 years of customer service experience. I graduated from Ursinus College, having earned my Bachelor of Arts degree, studying a double major in Applied Economics and Political Science. I have experience in data analysis, project management, team-cooperative environments, and Microsoft Office tools, including Word, Excel, and PowerPoint. I'm also fluent in two languages: English and Russian.
Overview
7
7
years of professional experience
Work History
Front of House Employee
Chick-fil-A
Norristown
08.2022 - Current
- Provided excellent customer service in a fast-paced dining environment.
- As a certified trainer, I provided new employees with the necessary tools for providing the best possible customer service.
- Processed cash and card payments using POS systems accurately and efficiently.
- Resolved any customer complaints or issues promptly with professionalism.
- Managed large groups promptly, while ensuring the satisfaction of all guests.
Host/Runner
Legal Sea foods
King of Prussia
05.2021 - 03.2022
- Greeted and seated guests promptly in a high-volume seafood restaurant.
- Managed reservation system to optimize seating and reduce wait times.
- Collaborated with team members to ensure a smooth dining experience for guests.
- Assisted servers by communicating special requests and dietary needs effectively.
Warehouse Staff Member
DSW
Collegeville
05.2019 - 10.2019
- Sorted and organized merchandise for easy access and retrieval.
- Packed and labeled products accurately for shipping to customers.
- Conducted regular inventory checks to maintain stock levels and accuracy.
- Assisted in loading and unloading deliveries from trucks efficiently.
Education
Bachelor of Arts - Applied Economics, Political Science
Ursinus College
Collegeville, PA05-2025
Skills
- Data analysis
- Excel
- Word
- PowerPoint
- Training and development
- Customer service
Languages
English
Native/ Bilingual
Russian
Native/ Bilingual
Japanese
Elementary
Timeline
Front of House Employee
Chick-fil-A
08.2022 - Current
Host/Runner
Legal Sea foods
05.2021 - 03.2022
Warehouse Staff Member
DSW
05.2019 - 10.2019
Bachelor of Arts - Applied Economics, Political Science
Ursinus College