Mark Kramer
Geo Group
West Decatur
2
Languages
Results-driven Detention Officer with Geo Group, skilled in crisis intervention and conflict resolution. Enhanced facility safety through effective surveillance and thorough inspections, achieving a 20% reduction in incidents. Proven ability to maintain order while fostering positive inmate relationships, demonstrating patience and strong communication skills in high-pressure environments.
Work History
Detention Officer
- Monitored detainee movement and maintained secure facility order.
- Conducted patrols to identify safety concerns and unauthorized activity.
- Searched housing areas, property, and individuals for contraband.
- Documented incidents, observations, and daily activity reports accurately.
- Responded to emergencies and followed detention facility protocols.
- Resolved conflicts calmly while enforcing rules and behavioral expectations.
- Inspected security equipment and reported maintenance concerns promptly.
- Processed intake, escort, and release procedures with attention to detail.
- Responded swiftly to emergency situations with appropriate use of force when necessary to protect both inmates'' well-being and facility security.
- Responded promptly to emergency situations and provided medical aid.
- Processed inmates by taking photographs and fingerprints.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Contributed to the efficient processing of new detainees by conducting intake procedures such as fingerprinting, photographing, and inventorying personal belongings.
- Managed daily operations, including supervising inmate work details, meal distribution, and recreational activities.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Transported prisoners throughout facility and off-site to medical appointments and court appearances.
- Maintained a safe environment for inmates and staff through effective communication and adherence to established protocols.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Participated in ongoing training sessions to stay current on best practices in detention management and security protocols.
- Attended to feeding, housing, and physical well-being of inmates.
- Assisted in reducing incidents of violence by implementing conflict resolution strategies and de-escalation techniques.
- Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
- Created and maintained positive relationships with inmates to build rapport and trust.
- Enhanced inmate security by conducting regular cell checks and monitoring daily activities.
- Promoted a culture of respect within the detention center by modeling professionalism at all times and treating inmates with dignity.
- Processed prisoners through appropriate identification and documentation processes as part of facility booking procedures.
- Collaborated with fellow officers to maintain order and resolve conflicts among detainees efficiently.
- Regularly conducted security and sanitation checks.
- Provided support to inmates by addressing their concerns promptly and professionally while maintaining facility rules and regulations.
- Verified identification using specialized databases and methods such as fingerprinting.
- Collaborated with medical staff to address inmate health concerns, coordinating care plans and monitoring progress as needed.
- Processed visitors and attorneys arriving to see prisoners.
- Implemented crisis intervention strategies when needed, demonstrating empathy toward inmates during difficult situations without compromising authority or control over the situation.
- Inspected jail conditions and took action to rectify problems in order to meet state and federal regulations for health and safety.
- Supervised and controlled behavior of Number inmates.
- Facilitated positive relationships between staff members through open communication channels, fostering a cohesive team environment.
- Provided counseling and guidance to inmates to boost wellbeing.
- Participated in regular audits and inspections of facility operations, demonstrating a commitment to maintaining high standards of safety, security, and efficiency within the detention center.
- Supported internal investigations into potential policy violations or criminal activity within the detention center environment.
- Assisted in the preparation and execution of transport assignments, ensuring both detainee and officer safety during transfers to other facilities or court appearances.
- Implemented new technology solutions to improve monitoring and surveillance capabilities.
- Ensured compliance with legal standards, meticulously documenting incidents and daily activities.
- Reduced response times to incidents, establishing clear protocols and regular drills.
- Promoted culture of respect and dignity, enforcing anti-discrimination policies among inmates and staff.
- Optimized record-keeping procedures for improved tracking of inmate progress and facility operations.
- Restrained juvenile inmates when disturbances required physical intervention.
- Transported inmates to and from court hearings, medical appointments and other locations.
Laborer
- Unloaded inbound trailers and staged freight for distribution processing
- Sorted merchandise by route, destination, and pallet configuration
- Stacked, wrapped, and labeled pallets for safe warehouse transport
- Inspected freight for damage and reported inventory discrepancies
- Operated pallet jacks and material handling equipment with safety compliance
- Maintained clean work areas and followed sanitation procedures
- Assisted team members with replenishment, loading, and order flow
- Followed receiving, shipping, and safety procedures to support daily operations
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Demonstrated flexibility with shifting responsibilities based on project needs, contributing to overall productivity levels.
- Maintained high-quality workmanship through attention to detail and adherence to industry standards.
- Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
Quality Control Inspector
- Inspected finished products for defects, ensuring compliance with quality specifications and standards.
- Documented inspection results, maintaining accurate records for traceability and reporting.
- Measured dimensions using calipers, gauges, and micrometers to verify part conformity.
- Identified nonconforming materials and routed issues through corrective action procedures.
- Reviewed work instructions and blueprints to confirm inspection requirements and acceptance criteria.
- Collaborated with production teams to resolve quality issues and prevent repeat defects.
- Calibrated inspection tools before use to support reliable and consistent assessments.
Cook
- Prepared flame-broiled burgers, sandwiches, and sides following Burger King cooking standards.
- Operated grill, fryer, and holding equipment to maintain food quality and consistency.
- Monitored food temperatures and freshness to support safe, accurate service.
- Restocked prep stations, condiments, and kitchen supplies for continuous workflow.
- Cleaned cooking surfaces, utensils, and work areas to meet sanitation standards.
- Followed order tickets closely to assemble menu items correctly and efficiently.
- Supported kitchen team during rush periods by prioritizing high-volume food preparation.
- Disposed of waste properly and maintained organized back-of-house storage areas.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Education
High School Diploma
Skills
Patience and tolerance
Emergency response
Physical restraint
Behavioral observation
Body and cell searches
De-escalation techniques
Key control
Restraint techniques
Security procedures
Inmate supervision
Report preparation
Headcounts
Inmate monitoring
Surveillance
Mental alertness
Crisis intervention
Armory control
Defensive techniques
Security and sanitation checks
Inmate escorting
Court operations support
System recordkeeping
Gate control
Inmate control
Medical emergencies
First aid administration
Inmate rights
Disturbance management
Equipment operation
Trained in defensive tactics
Safety and security
Booking procedures
Incident reporting
Safety and security enforcement
Central and pod control
Conflict resolution skills
Records maintenance
Languages
English
Full Professional
German
Full Professional
Timeline
Detention Officer
Geo Group
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Laborer
Walmart DC
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Quality Control Inspector
PMG Corp.
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Cook
Burger KingBurger King
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Gutenbergschule
High School Diploma
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