Mark Lener
Glassport
Summary
Dynamic Service Manager with a proven track record excelling in performance metrics and customer relationship management. Skilled in data analysis and regulatory compliance, I enhanced service quality and resolved complex issues, fostering strong vendor partnerships and driving operational excellence. Committed to continuous improvement and team development. Personable Service Manager driving process optimization and business profitability on continuous basis. Accomplished in leading by example and enabling employees to achieve personal and professional best. Understands, keeps abreast of and complies with federal, state, and local regulations that affect service operations.
Overview
25
25
years of professional experience
Work History
Service Manager
EquipmentShare
Pittsburgh
02.2021 - Current
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Reviewed completed work to verify consistency, quality, and conformance.
- Monitored service performance metrics to identify areas of improvement.
- Updated and maintained service records and documentation for compliance and quality assurance.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Produced thorough, accurate and timely reports of project activities.
- Assigned work and monitored performance of project personnel.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Represented the service department in executive meetings, providing reports and insights on performance and initiatives.
- Handled customer complaints and resolved issues promptly to maintain positive relationships.
- Developed and maintained relationships with customers, vendors, and suppliers.
Fleet Manager
AAA East Central
East Pittsburgh
04.2000 - 01.2021
- Implemented and planned warehouse safety and security programs and activities.
- Analyzed data from various sources such as repair bills and fuel consumption records to identify areas of improvement.
- Performed accident investigations to determine cause and liability.
- Implemented GPS and telematics systems to monitor vehicle locations and driver behavior, enhancing fleet efficiency.
- Monitored product import or export processes to verify compliance with regulatory or legal requirements.
- Collaborated with human resources to manage driver recruitment, training, and performance evaluations.
- Prepared weekly report summarizing key performance indicators for senior management review.
- Maintained fleet of vehicles, including scheduling preventative maintenance and repairs.
- Managed daily operations of the fleet department including staffing, scheduling and performance management.
Education
BBA - Business Education
Gettysburg Collage
Gettysburg, PA06-1994
Skills
- Service management
- Inventory management
- Performance metrics
- Quality assurance
- Customer relationship management
- Regulatory compliance
- Data analysis
- Employee training
- Supply chain management
- Fleet maintenance
- Computer skills
- Vendor management
Timeline
Service Manager
EquipmentShare
02.2021 - Current
Fleet Manager
AAA East Central
04.2000 - 01.2021
BBA - Business Education
Gettysburg Collage
Similar Profiles
Alex GuiceAlex Guice
Mobile/Shop Technician at EquipmentShareMobile/Shop Technician at EquipmentShare
Dante RobertsonDante Robertson
Yard Coordinator at EquipmentShareYard Coordinator at EquipmentShare
Hunter ToupsHunter Toups
Inside Sales Representative at EquipmentShareInside Sales Representative at EquipmentShare
NICHOLAS ROSENICHOLAS ROSE
General Manager at EquipmentShareGeneral Manager at EquipmentShare
KIMBERLY WATSONKIMBERLY WATSON
Gero-Psych Nurse at Heritage Vally Health Care - Kennedy CampusGero-Psych Nurse at Heritage Vally Health Care - Kennedy Campus