Mark Raphael
Greencastle
Summary
Dynamic professional with a proven track record at the Maryland Department of Public Safety and Correctional Services, excelling in strategic planning and report writing. Recognized for enhancing operational efficiency and implementing innovative rehabilitation programs, while fostering teamwork and effective communication. Adept at risk assessment and de-escalation techniques, driving impactful change in challenging environments.
Overview
17
17
years of professional experience
Work History
Correctional Dietary Officer
Maryland Department of Public Safety and Correctional Services
Hagerstown, MD
04.2024 - Current
- Monitored compliance with safety protocols and regulations to ensure secure environments.
- Assisted in developing and implementing inmate rehabilitation programs to promote reintegration.
- Facilitated communication between departments to enhance operational efficiency and effectiveness.
- Conducted thorough investigations into incidents, documenting findings for reporting purposes.
- Participated in training sessions for staff on crisis intervention techniques and conflict resolution strategies.
- Evaluated inmate behavior and progress, providing recommendations for program adjustments as needed.
- Collaborated with multidisciplinary teams to address inmate needs and improve facility operations.
- Developed reports on departmental activities, ensuring accuracy and timely submission to management.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Improved department efficiency by streamlining and implementing policies and processes.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
- Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
Silk Screen Printer
Phoenix Color
Hagerstown, MD
01.2009 - 04.2024
- Operated silk screen printing machines to produce high-quality prints on various materials.
- Set up and adjusted screens, inks, and equipment for optimal printing results.
- Monitored production processes to ensure quality control and adherence to specifications.
- Collaborated with design team to align print outputs with client requirements and branding guidelines.
- Maintained equipment through regular cleaning, troubleshooting, and minor repairs to minimize downtime.
- Trained new employees on operational procedures and best practices in silk screen printing techniques.
- Implemented process improvements to enhance workflow efficiency and reduce material waste.
- Assisted in inventory management of inks, screens, and supplies to support uninterrupted production flow.
- Maintained high-quality print results by regularly inspecting screens, inks, and final products for consistency and accuracy.
- Performed routine maintenance on silk screen printing equipment, contributing to longer-lasting machines with fewer breakdowns or repairs needed over time.
- Increased production efficiency by streamlining silk screen printing processes and optimizing equipment use.
- Collaborated with the design team to ensure accurate color matching and alignment of complex designs on various substrates.
- Assisted clients in selecting appropriate screen mesh sizes, ink types, and design placements for optimal print results.
- Coordinated closely with shipping department to ensure timely delivery of completed orders to satisfied customers.
- Improved customer satisfaction rates by consistently delivering high-quality prints that met or exceeded expectations.
- Worked closely with sales team to ensure accurate estimates were provided for potential jobs by gathering necessary information on job specifications, substrate types, and desired quantities.
- Enhanced workplace safety by ensuring proper use of personal protective equipment and adherence to industry standards.
- Trained new employees on silk screen printing techniques, resulting in a more skilled and efficient workforce.
- Adapted quickly to new software programs used for tracking job progress, managing inventory, and scheduling tasks efficiently.
- Continuously researched emerging trends within the silk screen printing industry to stay current on best practices for both technique application and materials usage.
- Contributed to a positive work environment through effective communication, teamwork, and active problem-solving efforts.
- Troubleshot technical issues with silk screening equipment, minimizing downtime and maintaining consistent productivity levels.
- Assisted clients with custom orders by offering creative solutions based on their specific needs and preferences.
- Participated in regular quality assurance checks to maintain the highest possible product standards for clients.
- Reduced waste and improved resource management by implementing effective inventory control systems for screens, inks, and other materials.
- Examined products to identify defects and variations from coloring and other processing standards and tested solutions used to process textile goods to detect defects.
- Conducted machine test runs and prepared machines for operation and proper function.
- Inspected products to identify quality issues such as defects or discoloration.
- Changed equipment controls to meet heat, speed and tension requirements.
- Maintained equipment with regularly scheduled cleaning and oiling, and repaired or replaced worn or defective parts.
- Notified supervisors or mechanics of equipment malfunctions.
Education
High School Diploma - General Academics
Waynesboro Area Senior High School
Waynesboro, PA06.2006
Skills
- Work coordination
- Report writing
- Strategic planning
- Innovation and creativity
- Rep
- Cultural awareness
- Information verification
- Emergency response
- Search and seizure
- Asset protection
- Risk assessment
- Legal knowledge
- Attention to detail
- Organizational skills
- Multitasking Abilities
- Problem-solving
- Decision-making
- Time management
- Written communication
- Excellent communication
Timeline
Correctional Dietary Officer
Maryland Department of Public Safety and Correctional Services
04.2024 - Current
Silk Screen Printer
Phoenix Color
01.2009 - 04.2024
High School Diploma - General Academics
Waynesboro Area Senior High School