MARK SIKORA
Valencia
Summary
Dedicated and detail-oriented field technician with several years of experience in prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible and goal-oriented team player with expertise in scheduling and customer relationship management.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Field Technician (Part-time)
MOBILE TECHNOLOGIES INC.
Pittsburgh
01.2018 - Current
- Installed and maintained technology displays for mobile devices at retail sites, encompassing low-voltage installation, networking/IT, digital signage, and home theater/AV systems to enhance customer engagement.
- Ran and terminated Cat5 cable while managing tools, materials, and time reporting to ensure efficient and organized site visits.
- Installed and maintained telecommunications equipment in various locations.
- Conducted routine inspections to ensure system functionality and reliability.
- Diagnosed and repaired technical issues for client satisfaction and service continuity.
Manager & IT Administrator
INTERNATIONAL ANGLER
Aspinwall & Crafton
01.1993 - 01.2018
- Established IT infrastructure by researching, purchasing, and installing POS systems (migrated from third-party to QuickBooks Connected POS), AT&T Centrex phone systems, and multi-store network infrastructure.
- Grew web sales from $0 to $200K/year over five years through SEO optimization (Google WebMaster Tools), PPC campaigns (Google Analytics), email marketing (Constant Contact—grew list from 0 to 10K contacts), and active social media management across Twitter, Instagram, Facebook, and WordPress
- Built company's IT infrastructure from ground up, including researching, purchasing, and installing POS systems (migrated from third-party to QuickBooks Connected POS), AT&T Centrex phone systems, and multi-store network infrastructure
- Increased web sales from $0 to $200K/year over five years through SEO optimization (Google WebMaster Tools), PPC campaigns (Google Analytics), email marketing (Constant Contact—grew list from 0 to 10K contacts), and social media management across Twitter, Instagram, Facebook, and WordPress.
- Managed sales, purchasing, inventory control, accounts payable, staff training, and educational events while maintaining all IT systems and owners' personal tech
Service Technician
MICROAGE
Pittsburgh
01.1989 - 01.1993
- Delivered field service for PCs, networks, and phone systems including sales, installation, and repair (in-house and on-site) for HP, IBM, Apple, AT&T, Novell, Windows, and DBase systems, ensuring operational reliability for diverse client needs
- Supported clients from home users to schools, universities, hospitals, and professional firms (5-200+ users); collaborated with sales team on network architecture and completed certified training for HP, Apple, AT&T, and Novell to enhance service delivery
- Diagnosed hardware and software issues for customer devices.
- Repaired and replaced faulty components in various electronic equipment.
- Collaborated with team to enhance service delivery processes.
Network Technician
UPMC
Pittsburgh
01.1987 - 01.1989
- Achieved training and certification in Digital/DEC Networking, Broadband Ethernet, and cabling for ISN, AT&T, and twisted-pair networking following promotion from Computer Operator.
- Installed and configured network equipment across multiple healthcare facilities.
- Monitored network performance to ensure optimal connectivity for medical staff.
- Diagnosed and resolved technical issues in a timely manner to support operations.
Computer Operator
UPMC
Pittsburgh
01.1985 - 01.1986
- Operated Data General hardware while starting part-time during ICM School of Business and transitioned to full-time upon graduation.
- Operated computer systems to support daily hospital operations.
- Monitored system performance and resolved technical issues promptly.
- Maintained data integrity by performing regular backups and updates.
Education
Associate of Science - Computer Programming
ICM School of Business
Pittsburgh, PASkills
- Network troubleshooting
- Network configuration
- Network engineering
- Low-voltage and structured cabling
- network installation
- Cat5 cabling
- Hardware support
- Hardware repair
- Installation services
- Software platforms
- Systems & Networks
- Technical documentation
- Client support techniques
- Computer skills
- problem solving
- Display maintenance
- POS system installation
Certification
- RingCentral Certified Partner
- HP
- Apple
- AT&T
- Novell
Timeline
Field Technician (Part-time)
MOBILE TECHNOLOGIES INC.
01.2018 - Current
Manager & IT Administrator
INTERNATIONAL ANGLER
01.1993 - 01.2018
Service Technician
MICROAGE
01.1989 - 01.1993
Network Technician
UPMC
01.1987 - 01.1989
Computer Operator
UPMC
01.1985 - 01.1986
Associate of Science - Computer Programming
ICM School of Business