Summary
Overview
Work History
Education
Skills
Timeline
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Mark Soxman

Summerville,PA

Summary

Dynamic shop owner with a proven track record at Creative Silkscreens, LLC, enhancing customer satisfaction and boosting profit margins through strategic pricing and operational efficiency. Skilled in relationship building and business operations, I fostered a loyal customer base while effectively managing inventory and team performance.

Overview

17
17
years of professional experience

Work History

Shop Owner

Creative Silkscreens, LLC
10.2015 - 07.2024
  • Boosted customer satisfaction by providing exceptional service and addressing any concerns promptly.
  • Adapted business strategy in response to changing market conditions or consumer preferences, demonstrating a proactive approach to managing the shop''s overall success.
  • Improved profit margins by carefully analyzing sales data and adjusting pricing strategies accordingly based on demand fluctuations or competitor activity.
  • Streamlined store operations by implementing efficient processes for order fulfillment and staff scheduling.
  • Prepared annual budgets and monitored financial objectives.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.

Shop Owner

JuneRose Garden Center
01.2008 - 02.2013
  • Maintained accurate financial records, including sales reports, expense tracking, and budget management.
  • Developed loyal customer base by consistently delivering high-quality products and personalized service.
  • Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
  • Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
  • Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
  • Trained and motivated employees to perform daily business functions.
  • Managed day-to-day business operations.
  • Repaired and replaced worn and damaged components.

Education

Bachelor of Science - Biology

PennWest
California, PA
05-2001

Skills

  • Networking and partnerships
  • Business operations
  • Pricing strategy
  • Store maintenance
  • Tax and legal compliance
  • Local marketing
  • Operations management
  • Strategic planning
  • Small business operations
  • Relationship building

Timeline

Shop Owner

Creative Silkscreens, LLC
10.2015 - 07.2024

Shop Owner

JuneRose Garden Center
01.2008 - 02.2013

Bachelor of Science - Biology

PennWest

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Mark Soxman