Experienced Team Leader focused on quality control and employee development. Known for reliability and strategic oversight, successfully implementing measures that led to reduced defects and elevated customer satisfaction.
Overview
14
14
years of professional experience
Work History
Team Leader
Alpha Aromatics
Pittsburgh, PA
10.2018 - 12.2025
Implemented quality control measures, resulting in reduced product defects and enhanced customer satisfaction.
Analyzed workflow data to identify bottlenecks and propose strategic improvements.
Conducted regular performance evaluations, providing constructive feedback to support employee development.
Oversaw project timelines and resource allocation to ensure timely delivery of products and services.
Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Production Line Operator
California Scents
Glenshaw, PA
04.2012 - 10.2018
Ensured high-quality output by conducting thorough quality control checks and promptly addressing any issues identified.
Maintained a safe working environment by adhering to safety protocols, conducting routine inspections, and providing necessary training to fellow operators.
Followed instructions to make products in line with customer specifications.