Mark Anthony Dewar
Philadelphia,Pa
Summary
Dedicated and compassionate professional, currently pursuing a Bachelor of Science in Information Technology, with robust training in Medical Billing and Coding Essentials and Cybersecurity in Healthcare. Seeking to leverage an extensive customer service and technical support background in a remote healthcare customer service capacity. Known for exemplary communication abilities, swift adaptability to new technologies, and a profound dedication to delivering superior support and service. Aiming to contribute adept problem-solving skills and a patient-focused approach, enhanced by an ongoing IT education.
Overview
14
14
years of professional experience
Work History
Cadet
Best Buy Inc. / Geek Squad
03.2022 - 04.2024
- Supported agents with product delivery, installations, and appliance repair, demonstrating proficiency in technical support and troubleshooting for hardware and software issues.
- Enhanced customer satisfaction by providing in-store and telephonic advice, guiding customers in setting up and using their devices, and assisting repair agents with diagnostics.
- Contributed to store operations, managed company vehicles, and conducted routine maintenance, showcasing strong organizational and multitasking skills.
Driver
Uber
01.2013 - 12.2021
- Maintained an exemplary driver rating of 4.95 out of 5 over 8.5 years, reflecting outstanding commitment to customer service and satisfaction.
- Ensured safety and punctuality in passenger transport, utilizing knowledge of local geography to identify the quickest routes across New York City and the Tri-State areas.
Inventory Specialist
Sirina Fire Protection
06.2010 - 06.2012
- Processed purchase orders and scheduled all shipping and receiving of company goods and materials. Conducted data entry and management of goods sold or given to restock field technicians. Managed timely delivery of fire alarm panels and electrical materials, coordinating with clients to ensure prompt service across Tri-State Areas
- Upheld vehicle maintenance standards, including regular service checks and detailing, to ensure safety and reliability in operations.
Education
Bachelor of Science - Information Technology
Western Governors University
Salt Lake City, UT01.2025
Skills
- Customer Service Excellence
- Privacy & Compliance Management
- Conflict Resolution
- Empathetic Communication & Soft Skills
- Technical Support & Troubleshooting
- Medical Terminology
- Medical Billing and Coding Knowledge
- Cybersecurity Awareness in Healthcare
- Data Entry & Management
- Inventory Management
- Time Management & Efficiency
- Problem-Solving
- Adaptability in Fast-Paced Environments
Timeline
Cadet
Best Buy Inc. / Geek Squad
03.2022 - 04.2024
Driver
Uber
01.2013 - 12.2021
Inventory Specialist
Sirina Fire Protection
06.2010 - 06.2012
Bachelor of Science - Information Technology
Western Governors University
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